Juanfra at Reception was wonderful. Very helpful and took time to explain everything. It was lovely to be greeted by him.

Staff very helpful and attentive. Good choice of buffet food and Brazillian BBQ was excellent.

Room felt damp and mould on back on wardrobe door (clothes left in wardrobe all smelt by end of the week), misleading advice on gluten free food prior to arrival when phoned in advance and then told on arrival it should have been pre-booked.

Amenities weren’t up to the level I expected. Room towels weren't changed during my stay.

Inside and around the bed was swarming with tiny insects. I had to wait until the next day to change room. When reported to reception no apology for the inconvenience. Customer service was minimal. Not what I would expect for a 4 star resort.

Staff were great, so helpful. Bungalows eere a great space. Brilliant varietyof foodfir the buffets. Lovely area, would def go back.

From the moment I arrived I felt very welcomed and the staff couldn't do enough. The bungalow I stayed in was sublime - everything I needed and more...and approx 10 steps to the pool on one side, and 10 steps to the beach on the other side. My return flight wasn't until 9pm, and check-out is at 12 noon - however, they allow you to use the facilities and even have a shower and changing room so that you could freshen up after the day and before leaving for your flight - what a bonus! They also ordered the most perfect week of weather! LOL LOL AMAZING STAY - will definitely return!!! THANK YOU Barcelo Fuerteventura Castillo

Nz

Very nice see view, very good food. However there are multiple small things which need attention: deck outside was broken with screws sticking out (bit scarry when you travel with kid), faulty hairdryer, missing plug for hydromassage bath, sometimes houskeeping service did not left water or coffe capsulles and salty water in swimming pool (which we not expected)

The room was not available at 3pm when check in so could not use the pool and then when we did get our room we walked about 5 mins and the keys did not work so we had to go back to change them there were two beds put together but they kept moving and we both kept falling through the gap

This is a very good resort in a great location. You receive this flimsy card key to wear around your wrist. Either it stops working or it falls off. You need a better solution. I did half board and was not too happy with the food. I only eat meat. There was plenty of it but just not that good. My favourite food item was the made to order omelet at breakfast. In addition, at breakfast water is free. At dinner you are charged for water. In my opinion, this is an injustice. Overall, I would return to this resort, but would have my meals at local restaurants.

Amazing cop premium drinks lovely staff gorgeous rooms better food at the other hotel especially the pool bar

Wonderful stay in the Royal room with hot tub overlooking the garden and sea. Comfy bed, quiet location and walking distance to beach and restaurants. Friendly staff and even received chocolates on the pillows. I enjoyed using the exclusive Royal guests only pools.

I thought that the property was well maintained and organised, positioned in an ideal spot to access Caleta De Fuste resort and / beach. I was fortunate to receive an upgrade to Junior Suite. The staff were extremely friendly, helpful and efficient. Nothing was too much trouble. The Castle in the grounds gave the hotel a sense of grandness. Although the swimming pool was very cold, I did access it. I liked that my block (3) was very close to the pool and buffet restaurant. I liked that I could also eat in the other hotel and try various cuisines e.g. Mexican. My only improvement would be for the buffet food to be hotter than it was. I know in the Mediterranean there is a tendency not to have the food piping hot but that's my preference.

Very poorly equipped to self cater. Kitchen area was very tired looking, door trims were coming off and fitted badly.

Great location Room size was amazing Slightly random open plan sink / bathroom with no privacy. Ideal if there was a smoke screen in this area to get some privacy

Disappointing and misleading experience I booked Barcelo Castillo Resort for our Christmas holiday, expecting a child-friendly experience based on its advertising, but it turned out to be a big disappointment. My 4-year-old was upset to find the princess/pirate room closed, the pools too cold to use, and no toys available in the Barcy Club. The children’s disco was poorly organized, held outdoors in the cold December evenings, making it very uncomfortable. The layout of the resort was inconvenient—long walks were required to reach any bar, restaurant, or the gym. Speaking of the gym, it was at the far end of the resort, shared with Barcelo Mar, and so overcrowded that exercising was impossible. The food in the restaurant was tasteless, often undercooked, and required multiple requests to have grilled items properly cooked. The bar offered a very limited drink selection. For Christmas night, we were charged triple the normal rate, and while the dinner was nice, it didn’t justify the price. The only benefit was access to the Barcelo Mar heated pool and children’s entertainment, but this required another long walk, which wasn’t practical every night with a tired toddler. Despite my repeated complaints, staff were unhelpful and didn’t address issues like the broken shower head that splashed water all over the bathroom. Overall, the experience was far below expecand wojld not recommend. Definetly not coming back here again.

I’ve stayed at 3 separate Barcelo hotels in the past 3 years, this is the worst. It’s a huge site, it was a 20min round trip to walk to reception or for breakfast/dinner. When there was a problem with my keycard slightly before checkout time, the staff were not helpful, apologetic or sympathetic. It was 10 mins to walk there, queue to be seen, separate ‘royal level’ reception wouldn’t even talk to me, pointed me in the direction of main reception. All in all, a 35 minute total to resolve a key problem which left me 20 mins to shower and get organised. Room cleaning staff only made beds and changed towels, not one thing else, it isn’t acceptable with the price paid and for an upmarket hotel chain like Barcelo. Restaurant staff and food good, can’t fault that. Bar staff didn’t want to be there, rushed drinks and onto the next. Bars need tidying up, the harbour area is lovely, but the bar and entertainment area could be changed and made a lot nicer and certainly cleaner. All in all, I won’t stay again, there are better hotels out there.

Quiet place, perfect for a getaway from city life.

Very happy I got a amazing upgrade thank you so much 👍