Great one night stay with a free access to the pool and spa facilities. Very friendly and helpful staff, especially a young man at the leisure.

Staff were incredibly attentive, proffessional, accommodating, and funny also. I did have one small issue in the room but after reporting a guy from the maintinence team were there im a matter of hours. Thankyou for making it such a lovely experience.

Great hotel always looked after by the staff and always clean and tidy

A very disappointing experience. We were given very poor information on check in, which lead to problems through out. We were not allowed into the leisure centre as we were outside the allotted time for children, which is fine, but this was never made clear to us on arrival. The assistant at the leisure centre was extremely dismissive and very rude. The room was like a sauna, no air-con whatsoever, I asked could I upgrade to a bigger room and pay the difference but was told this wasn’t possible, despite rooms being available on a booking site. The food was extremely poor, we ate at the bar one evening. Upon checking out the desk assistant didn’t even ask me how our stay was, he just took the key card and turned his back. A very disappointing experience, I can’t see how this hotel has a 4star rating

Good luck asking for anything basic at this hotel.

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Nice location. Comfortable rooms

Lovely stay at this hotel. Only downside was the queue when checking in and lack of options to buy a bottle of cold water when I got back on Saturday night.

lovely place to stay, recently upgraded, great facilities, clean and helpful staff

Room service

Room was quite small but clean. Fan in room was very dusty. Staff were fairly friendly (I'd give them a 6 out of 10) Breakfast was basic for this Elite hotel & they were short staffed on our second morning. It was the 2 waiting staff & the receptionist that were filling up the breakfast items (to us it looked like there was no catering staff). Bar food was lovely.

Fabulous property and very well positioned close to the A56 junction. Excellent room with quality fittings and fixtures. Brilliant TV and brewing kit with biscuits' Could not ask for more!

Excellent

Staff were not very helpful .Rooms were far too hot. We were there during the heatwave. Windows barely opened but the hotel provides a fan. Breakfast was very poor with little variety! Outdoors seating area is really lovely.

Would recommend stayng as really comfy bed and large tv with all apps like netflix, now and prime plus more. Also good location near Warrington and easy access to motorway

Brilliant place to stay with everything you could want. Staff lovely and very helpful. Bar and restaurant very nice. Room was lovely and clean and although we'd booked a small room it had everything you needed. Only downside was the bedroom was VERY hot even with the fan on all night. Will definitely stay again

The hotel was lovely and I was happy with my stay. I really enjoyed the pool and jacuzzi and thought it was very well-maintained. However, I woke up covered in bed bug bites. I was very surprised as the room seemed very clean but over the course of the next couple of days 40 or so bites appeared. I reported this to the hotel and was told they would check the room and follow-up. I emailed the hotel but got no reply. I am obviously worried that I will bring this issue back home. I would have been very happy to return as the rest of the stay was great and the staff were lovely. This did obviously spoil my relaxing stay.

You can tell this hotel is an old hotel with its strange layout. They have recently gone through a makeover so looks clean and tidy

Was very hot and no air conditioning

Absolutely beautiful hotel. Only thing missing was Air Conditioning.