The staff is extremely helpful, kind and professional. I am intolerant to gluten and they were extremely helpful in finding alternatives on meals.
The food is great, we tried it as part of the all-inclusive pack and we experienced a lot of meals. We went now in August and there is a lot of variety of food and each night we had different food themes like Mexican, Asian, etc.
The rooms have a bad smell of sewers but we figured out it is not a problem from the hotel but from the town. And when we reported and asked for help the staff immediately took measures to help clean the air and made it smell better.
Noise insulation in the rooms is not great but the rooms despite being a bit dated and small are very well clean and functional.
An overall great experience, I recommend it a lot! 🙂
A special thanks to Andres, Michele, Andrea, Camila and Ely! 🙏🏻