Tarek
with Children
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
I really want to give the place five stars but there are several issues the we encountered during our stay.
1. There is no customer service. You can't call the front we have to walk there from another building. No conditioner in the bathrooms.
2. The only luxury in the place is the space. It's spacious but not luxurious. There's a very steep stairs to the upper room
3. There was construction on the road. The windows don't seal and my two kids had to breathe asphalt fumes and we had to hear the beeping sound of equipment and heavy compactors all afternoon. The staff said the fumes are perfectly fine to breathe and offered no other resolution or anything else to make up the inconvenience.
Other than that the staff is very nice and the service and restaurant food is excellent. But when I booked a room on what appeared to be a river side quiet place and got a subpar apartment with construction and no room service it was quiet disappointing.
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