The room was clean and a large size. The staff were helpful & friendly.

Hotel Review The hotel’s location is excellent, very close to the beach and train station. The room was also a good size and comfortable enough for two adults and two children. Unfortunately, the cleanliness was very disappointing. The carpet had a strong, unpleasant smell, and the curtains were extremely dirty and clearly in need of cleaning. The biggest disappointment, however, was the lack of basic facilities. In the 21st century, it is difficult to understand why there is no fridge in the room and no breakfast available, especially when paying nearly £242 per night. At that price, I would expect much better cleanliness and at least basic facilities such as a fridge and breakfast options. Overall, the location and room size were good, but the poor cleanliness and lack of basic amenities made the stay very disappointing and, in my opinion, poor value for money.

The hotel had no food on the premises at all No room service- a card in the room providing fast food delivery service - No fridge to store a cold drink Bar was open downstairs- But not ideal if you want a drink out of hours Used the local shop a lot It was a self catering room rather than a hotel- No WIFI in the room- unable to connect- Staff were aware of this issue- Had to pay £20 every 24 hours for parking on the premises Have been going there for 10 years This time was the last Had I known it was a self catering set up I would not have booked But it does advertise a restaurant on site- But there wasn’t one View from room was a pile of heaped discarded electrical equipment Hotel closes doors about 10.30pm Having to wait to be let in by staff- Overall a big disappointment- However Bournemouth is beautiful Beach & all amenities- Nearby café and restaurants very lovely

The receptionist staff member called Bee was very helpful. She helped me sign in on my phone and with the wireless Internet. I had a problem with the shower, she looked at it and straight away organised another room for me. A very professional member of staff. Couldn't fault her .

Clean room and comfortable stay. Hotel is a little tired

I wasn't told it would be noisy until after I had booked and paid. I did ask for a room away from the disco but i was just above it. The window is an old sash type that only had thin single glass and didn't seal well. I did manage more sleep Friday than Saturday. But had to be up early in morning so not too good. There is no breakfast available but a link to a delivery service which only has a limited selection of fast food options. Not for me. Most days my room was refreshed but not every day so 2 mornings no tea. It would have been a very smart hotel in its heyday

Bar amazing decor was great but, the hotel itself is run down, it as great potential and staff were love the hotel itself needs tlc tbf

Really good location. Clean tidy. A bit run down/antiquated, but it has a bit of character also. I stayed one night - couldn't ask for more at the price.

I ended up not staying here, my first time staying in bournemouth . I had checked in online got my key and went to my room i checked out again after about 15 minutes. As a woman travelling on her own i really felt uncomfortable and unsafe it had a weird vibe and there didn’t appear to be any other guests about. I booked due to the reviews, cost and mark out of 10 now questioning if that information is correct. Ended up booking another hotel which costed more but in a better area. Avoid

I would never write a bad review as I work with the hospitality industry and I understand the challenges.However when the boss parts with the team members rather than stand up for what is right,I feel the "small business" vibe is lost already,so it worth addressing as corporate. The check out time at this property is 11 am,which is unusual as most hotels of this size rather than bnbs have a standard 12 checkout.Nothing was mentioned at checkin,not to mention that the check in was an automated pdf tick and click on your phone..making it impossible to see anything unless you are willing to download docs and sit down to read when other people wait to check in and noone even helps with luggages through a mase of rooms and floors... Having not known checkout is at 11,when a housekeeper knocked ar 11.01, asked: isn't 12 the checkout time? Him maybe new joiner answered:I think so, apologise,I will come later to clean.I thanked him and although I had an hour i started packing.a few minutes later a houdekeep lady knocked the door,I told her that I just spoke with her colleague,and she said that he probably is new as the checkout time is 11.I told her that in that case I will pack quickly and leave the room,which I did(again with 0 help with luggages)to find a receptionist expecting to charge me for late checkout..boss being behind me she was firmly refusing boss is around,and to top that up she went on to say that she called me at..the room phone...guess??Rooms have no phone devices:)

Comfortable bed, clean room al though could do with some updating. No plug sockets beside the bed. Staff friendly and helpful. Although could hear music from bar down stairs did disturb our sleep. Would benefit from a shower screen instead of a curtain. Good beach view from our room

For the price the room was good,the bathroom had been refurbished and the walk in shower was very good,all I all a pleasant experience

Booked a twin room plenty of space clean linen and sheets also comfy beds

Staff very helpful with trying to book you in, it took me about 30mins to get booked in ,the new system they have got not very easy for older people like myself poor Wi-Fi didn’t help. Then came the booking in for your car another night mare and a rip off for what they charge you £20-40 per night. Don’t think I will be staying there again, have stayed there many times over the last 20years so I’m calling it a day. On a another note Bournemouth not a very safe place to go now very run down lot more troubles with druggies,homeless people and alcoholics, I have been going to Bournemouth since I was 10 and sadly not the same place anymore.

Old hotel, windows didn’t work. The bad was terrible. Towels and linen were very clean!

Reasonable value all round but could do with modernising a tad. The antique hair dryer created a horrible burning smell. Other than that the room came with everything you’d need or expect. Pillows I found horrendously uncomfortable. Overall ok, room was clean and tidy. Staff were friendly. £15 for parking is a bit of a liberty.

Beautiful hotel, would recommend staying. Close to Bournemouth Beach and shopping areas, well served by bus route. Hotel has wine bar underneath which closes at 2.00am / 3.00am and club next door, which closes about same time. Would have preferred A/C in room instead of fan, but I'm assuming as a listed building might not be logistically possible. A mini fridge would have been nice as well. I was told by reception that bedroom door locks automatically once inside the bedroom. I would still have preferred a lock that I could use to manually lock the door. I had a single room, which could quite easily be used for a couple. The shower stall was small, left me feeling clausaphobic Unfortunately the bed wasn't the best for me. I felt like I was about to roll off the edge several times, even when I slept in the middle of the bed. Thank you

I didnt like it

The hotel is dated, but always used to be good, sadly under new ownership its changed! Now you have to self checkin which took 3 times longer than if the lady had just done it on her system rather than helping me on my phone with poor signal. The parking fees are now extortion and you guessed correct it needs to be paid using an app on your phone which takes around 5min! After entering my room i looked out the window to admire the sea view to be greeted by 2 dead seagulls rotting on the flat roof below the window around 2.5ft below! I reported this to reception and expected them to have been removed the next day but sadly not! Used to love this place and have spent hundreds of nights in it over the last 10 years for work but last night will be my last ever going forward.

Nice place good breakfast parking was a bit expensive staff very helpful would stay again