Our stay at Concorde De Luxe Resort was okay overall. The kids really enjoyed the kids club and pool, which was a highlight for our family. The food was decent with a good variety of options at the buffet. However, there were a few disappointing aspects: the floors in our guest room were sticky and didn’t feel properly cleaned, and I found a lipstick stain on a coffee cup at the breakfast buffet, which was off-putting. At check-in, we weren’t informed about our VIP access—so we have no idea what we missed out on, despite having paid for that level of service. A few improvements could make the experience much better.