Overall Ratings & Reviews Best Western Plus Nuevo Laredo Inn & Suites

I didn't stay at hotel due to condition of the hotel. I canceled and they refused and charged me two stayed.

Gracias

Its under renovation, its looks old, rooms really need an upgrade…

Furniture and TV is old. Although bed was comfortable . AC was very weak. Hot water never came in. This place had great potential if they renovate the rooms.

No hot water, smelled like draknge

Old outdated , very dusty, toilet didn’t work, no iron.. very cheap quality of sheets towels

Needs renovations

Awesome

Terrible

No estuvo del todo mal pero tampoco del todo bien. Sirvió para quedarse para poder hacer el tramite de la visa. El cuarto tiene buen tamaño y la cama es muy cómoda. Pero el aire acondicionado no funcionaba y se tardaron demasiado en que alguien llegara a arreglarlo. El cuarto no estaba del todo limpio, la alfombra tenia algunas partes algo sucias y el baño aun tenia cabellos de otras personas. Para quedarse una noche esta bien.

Property has alot of potential but needs alot of rebuilding.

r The room we got was old and needs to be renovated.

Its pretty close to the CAS which is very convenient.

Everything was great all around, from staffing to clean and quiet

T

A quick trip with family to escape the cold. Love this hotel, especially next to a Starbucks.

Gg

I recently stayed at this property and, unfortunately, it did not meet expectations. The hotel feels outdated and lacks cleanliness, particularly in the rooms, which seem overdue for remodeling. Despite the hotel being half empty during our stay, we were made to wait until 3 PM to check in, which felt unnecessary. Additionally, the elevators were malfunctioning during our visit, which added to the inconvenience. Overall, I don’t think I would return to this hotel unless significant updates are made. The one redeeming factor was the breakfast at the on-site restaurant, which was enjoyable. However, the overall experience left much to be desired.

I use too love coming and staying at this hotel. This hotel has changed its policy and way to do business

A good place to stay at