Staff was very rude, facility was pretty trashy on the outside and poorly designed on the inside. The room itself was decent. I would never suggest anyone to stay there, with many choices I made a bad decision.

I had a very disappointing experience during my stay at Anezi Tower Hotel. For the entire week in Room 825, there was no Wi-Fi access. From the day I arrived, I repeatedly contacted reception to report the issue. On the fourth day, I was offered a room change; however, the alternative rooms (823 & 817) had exactly the same problem, with only one bar of Wi-Fi signal when tested.When I asked reception if I could use an adaptor to work from the bar lobby due to the lack of connectivity in my room, I was told by two receptionists(ladies) that they’re too busy dealing with a group. I later raised the wifi matter with the manager, Meryeme, who sent Abdullah to assist. Sadly, I found him dismissive, rude and unhelpful. A technician later confirmed that the router is located in the corridor, the signal does not properly reach the rooms. In addition, Rooms 817 & 823 had the same Wi-Fi issues, were dark, had no sea view as paid for, contained outdated furniture unsuitable for working, with no proper table provided. The bathroom mirror was stained, the glass shelf under coffee machine was cracked, cut my finger. I had to make several calls simply to request a late check-out at 2pm instead of 12pm, eventually granted. The restaurant staff and cleaning team were so lovely throughout my stay, and Abdessamad from the night reception team was lovely, polite, helpful, and attentive. Overall I would rate this hotel as no more than a 2-star. Staff are very rude, unfriendly. Avoid at any costs.

Staff were courteous and rooms very clean. The various amenities were well maintained. Still need to address the issue of Half boards at Dinner time.

Rooms spotless, staff quite courteous and amenities great. The absence of Half Board booking should be made clearer; not at the point of service. Even when money has already been paid, one is asked to pay again for supper.

Rooms quite clean. Staff fairly courteous. The absence of Half Board booking should be forewarned. Even when booked and money taken, one is still charged for supper. Look at this again.

An entirely tidy place. Will book again. Thank you.

Room in good condition and staff very courteous but as before I still do not understand why I am being charged for supper when I believe I made a HALF BOARD booking. Please correct me if I am wrong.

Not much fresh bathroom not clean

Good

No comment

People are genuinely nice

Stayed for 4 nights. Smooth check in as had prepaid on booking. Reception area etc very smart and clean. I can only speak for my room…. The room was very “tired”. In desperate need of refurbishment. No shower curtain, heavily stained toilet and sink, painted woodwork chipped and worn. Couldn’t completely close windows so lots of traffic noise through the night. The room itself was clean but just in need of update. For a short stay it was acceptable but if I’d been staying any longer would have probably moved. On my last visit I stayed in a lower starred, cheaper hotel which in my opinion was better

Generally really good value for money, lovely room, fantastic and cheap for what you get buffet,(lunch and dinner). Only issue was reception could be quite slow, and also despite arriving about hour and a half after the earliest check in room was still not ready for half an hour.

Unpleasant rooms , staff not friendly, less food choices,

Very good evening meal + restaurant staff. Room cleaned perfectly - the cleaners would even do the clean later on if you were occupying the room. Great security staff. Brilliant value for half board. Lifts an absolute nighmare + the only big negative was too many Brits ;-)

جيد جدا

Lovely place, 3 pools, large clean room, nice breakfast and dinner service.

Loved every minute spent there. Ibrahim the reception manager was very welcoming and approachable. Highly recommend it!!!

The property is a beautiful place to stay but the room i stayed was outdated and the tv chanels are in arabic except 1 chanel in french. The swimming pool and jacuzzi waters are very cold. I attempted to swim but the water was so cold making not enjoyable swimming.

The staff was great. The hotel not so much. Tired looking rooms of need of a refurbishment, however the beds were comfortable and clean. Breakfast was ok but chaotic. The dining room opened at 6am but on our leaving day we were hoping for breakfast at 6.45 and I couldn't even get a glass of water!!! The last evening of our stay we wanted to get a drink free m the bar but was told it was not possible as the whole of the restaurant, bar and outside facilities were closed due to a wedding taking place. We went to bed. Not a hotel that u will be returning to.... ever!