Exceptional property with gracious and attentive staff. Villa I have stayed in was beautifully done, very authentic and modern at the same time. Property was luxurious, private, and quiet. Will definitely comeback for a longer stay.

Beautiful beach and resort

This is a gem in Ko Samui. It is a serene and beautiful property with high-quality dining options and delicious cocktails. The spa offers highly recommended services.The resort staff is very experienced and friendly.

Great hotel, very comfortable and beautiful. The team from the hotel is really nice. Very recommended.

Lovely place with excellent food, a beautiful pool and grounds and good service. Also good options to explore the island. The white sand beach is gorgeous - the morning tide is low so swimming then is challenging in the sea but the pool is an excellent alternative. The signature massage is amazing.

This is true 5 star property. From the moment you check in you feel you are being treated royally and are in a luxury property. I was given a free upgrade to beachside bungalow with sea view throughout spacious room and and lovely large covered deck. The pool and beach were close by. This is one of largest most lovely designed I have seen on trip. Its infinity design, style and color truly are unique. It was a short walk to seaside. Only downside water was very very shallow. So could not swim only lounge in warm water. Breakfast was amazing buffet. Good choices for room service. Food was delicious. The staff was incredible so eager to please always with a smile. The grounds including gym and spa are spacious and beautiful. Only downside is property was not close to other restaurants, beaches or shopping areas. It’s a long expensive taxi ride to other areas. But I highly recommend this property. It was a vacation from my vacation!!

The most beautiful, peaceful, serene property with OUTSTANDING staff who go above and beyond to make everything perfect. The place is lovely but what makes it even more special is the staff- they are all genuine, kind and incredibly friendly and helpful. Heaven on earth!! We hope to return…

Nice relaxed atmosphere. Great facilities.

This hotel is so run down. It needs to be knocked down and rebuilt. I should have known when Belmond released themselves and sold it 2 months before our arrival- it must of been bad. The pool towels are old and stained, the pool needs to be re-tiled and the grout is brown and it so sharp and uneven. The pool deck is so sandy and uneven- was dragging into our room! The gym is disgusting and old equipment and nothing has ever been wiped down. The rooms! The wood floors are stained from water and sooooo creaky and old, the showers has a pull drain cord and wood blinds in them! So so so outdated! I think the hairdryer was from the 1980s. The staff was amazing, the breakfast was so good but this hotel needs a HUGE renovation!

Wonderful service from the first minute. Thanks to the whole team for some wonderful food, cocktails and the most attentive service with personal touches around every corner

Exceptional service and property. So many activities to sign up for on the resort. The food was incredible and the room was extremely comfortable. We absolutely loved the staff and cannot express enough how amazing the service was which made our stay extra special. The private beach and entire property is stunning and we highly recommend staying here.

Nice room and facilities on the beach. Close but not too close to town. Great service at poolside restaurant.

Incredible. Beautiful resort, with our every need catered for. Lovely attentive staff who can’t do enough for you! Stunning views & gardens.

It is an ideal place to have quite moments to relax and enjoy the personal beach.

Amazing

From the moment you arrive at this beautiful property, the staff at Nagasaki go above and beyond to welcome you and make sure that you have everything you need while there. From Esme at the front desk to Ja Ae and Sana in the restaurants, Naing at the bar, and all of the housekeeping and grounds crew staff, the hospitality is unmatched. The pool and beach area are incredibly beautiful and well maintained, as well as the villas and common areas. The staff are warm and knowledgeable. I highly recommend this hotel to all!

Beautiful property, excellent service. Nice beach. Most comfortable beds. Good breakfast, excellent cocktails

Amazing amazing amazing!

One of the most beautiful resorts I've ever been to! Peaceful, calm, serene, relaxing, luxurious. Get the sea view villa! It has the most amazing views - even from the shower! And one of the only places on Ko Samui where you can see the gorgeous sunsets (you can't do that on the East Coast in Chaweng). You don't hear your neighbours as you are in your own little paradise bubble. Very romantic if you're there with a partner, I imagine (I was on a solo trip). There were a few young families with children but they didn't make much noise at the pool. Lovely private beach (a bit stoney here and there), gorgeous infinity pool, air-con great, Wi-Fi perfect, free fun activities like yoga, cycle tour, Muay Thai class, cooking class, free beach bag & flip flops. As the resort is a bit further away from the hustle & bustle of Bophut and closer to the jungle, it does take a about a 15 min taxi ride to tourist attractions. But I chose Napasai to relax, so I was fine to stay at the resort for the first half of my Thailand trip. I enjoyed being away from large groups of tourists. Surprisingly I was not bitten by a mosquito once but I made sure to wear strong insect repellent with DEET. The resort does spray insect repellent once a week all over the grounds, so maybe that helped as well. Lastly, the resort has the most attentive staff I've come across. Friendly, helpful but also know when to leave you in peace and quiet. I highly recommend Napasai!!!

This is really the best resort we have stayed in all of our vacations. The amenities, rooms, food and especially the stuff representing the true meaning of a 5 star Thai hospitality. For our next vacation we will first search for a Belmond resort and then pick the destination:)