Overall Ratings & Reviews Inn Marin and Suites, Ascend Hotel Collection

in 4 days, they didn't clean my bedroom not even once

A well kept motel with easy access to ground level rooms. Staff were friendly. Room & grounds were well kept and inviting. The property had updated decor.

So charming and sweet… can’t wait come back!

The rooms were quaint wooden floor rooms. The bathrooms were older style with wooden shutters for the window. Our room did not have very much water pressure in the shower. The shower floor was a little slippery. The pillows were great. The breakfast was limited to cold cereal, toast and bagels.

The exterior of the property is poor. I believe that they are working to improve. If our room hadn’t been recently updated, clean and comfortable, we would have gone to another hotel. The lobby and continental breakfast area and offerings were good. The staff were all good and accommodating.

Property is very basic. Clean & comfortable. Location is good. Property is quite old, kept up well.

Shower dripped and could not be turned off completely. Turned on there was very low volume. Toilet seat was loose. No overhead lighting in room. Very sparse "breakfast"

The photos on Google looked beautiful, but when we actually got there, it was disappointing from the moment we tried to enter the parking lot. The road to the check-in area was so narrow it only fit one car, so we had to park in the back lot and walk all the way around the building. Our first impression of the inn from the back was... "Oh no, this looks so crappy—we’ve been tricked." All the photos on Google only showed the inside, but the outside, especially around the parking lot, looked like an old, run-down motel. To make things worse, I nearly passed out when I saw cockroaches crawling on the bathroom walls in the middle of the night.

Coffee machine broke refrigerator broke inter phone broke not clean

Landscape does not match photos. Checked in on a Saturday at 4:30pm, landscapers were still working on the property. They were blowing away stuff right outside my window. My room smelt like fresh paint. When I notified the front, they couldn’t put me in another room because they had no other vacancies. The bathroom was tiny and overall, the room was not impressive at all. Jacuzzi was out of order. Breakfast was coffee and store bought bagels, that’s it. We opted to grab breakfast elsewhere, it really was a joke. I would never stay here again.

Floors were dirty. Toilet didn’t flush properly.

A single story motel in a park like setting with beautiful grounds. Plenty of spots to sit and rest. Gas fire pits, a hammock and plenty of shade trees and a well maintained pool. Breakfast, however, was very meager.

Stayed there for a couple nights. Lots of insects and flies in the room, bed and sheets seemed like they were damp after laying on it for a little while. There was no warm water for a couple hours in the morning. Not the cleanest in general, and rooms are pretty old. It’s meh basically, if you want cleanliness and comfort then this isn’t it. Stay safe everyone.

Attentive service. QUIET hotel despite being at the freeway. Pretty grounds.

Inn Marin is currently upgrading their facilities. The property is lovely although it needs some TLC. Some of the units are upgraded, some are not. That being said, I found some of the improvements odd. For instance, there was only 1 towel hook in the bathroom (the 1st room* we were in had Zero- 0!) *(We moved bc we wanted a garden room). The new room had not been upgraded, but everything looked ok. Unfortunately, we found out the next day there was a plumbing problem- no hot water & low pressure. They should have known this. We moved. This room had white blinds that did not block out the light....it DID NOT have any curtains, blackout or otherwise. The shower enclosure was a 3/4 swinging door that let water spray everywhere! It also seemed like the shower pan was leaking. Also, they have a pool & jacuzzi/hot tub- pool was dirty first day & a half. Jacuzzi not filled & dirty. So to sum up: Pretty property with potential... Fairly comfy beds Decent customer service NEEDS: Blackout blinds/curtains More towel bars/hooks* More transparency on quality of rooms

it felt unsafe

The room design is pretty nice. The bedding is ok. Huge amount of mosquitoes.

It was nice place very clean has a nice outside patio

The room given to us was wrongfully assigned to and used by different guests prior to our arrival time. It was used and not in order and the hotel manager told us they couldn’t do anything as the housekeepers were already gone for the day (whom we later saw on the hallway) and their rooms were fully booked for the day. We were even told that we could look for a different hotel to stay and they could give us a refund. Clearly, the manager didn’t care! [stayed on May 24]

Beautiful grounds, but the room outdated. Very poor lighting and a very strange mirror panel in bathroom that hit the light switch. Also could not get wifi signed on.