Lovely view from our room/balcony across the harbour and although there was noise from the road and the harbour the room was well soundproofed. Check in wasn't so good. We arrived a little early and were told our room wasn't ready and that they'd let us know when it was. We waited till long after the check in time and eventually decided to look for the room ourselves as the desk was busy and nobody had come back to us. The room was ready but not easy finding it due to the layout of the hotel and we had to ask someone to know that there were different lifts. Staff were very friendly and helpful. Lovely outdoor and indoor pool. Breakfast choices were ok but a bit limited and the breakfast room extremely busy and crowded. Only one coffee machine working so always a long queue for coffee. I'd recommend this hotel for it's location near the harbour and ferry terminals but you need to be aware it's a steep uphill climb along a busy road. Our room was in the newer part of the hotel and was in good condition. They seem to be doing a lot of work at the moment to expand the hotel but we weren't bothered by it.

We did not receive the room we requested and so they promptly upgraded us to a really lovely room. Exceptional staff. We enjoyed our stay. Thank you.

Great location overlooking harbour and staff helpful and attentive. Short 400 yd walk to quayside and restaurants and bars. Also the main transport hub for ferry, bus, hop on and off buses and all sorts of seagoing boats to take you around the island. Cannot be beaten for position. The hotel is undergoing restoration and will be amazing once completed but it’s well managed and you should not be put off as the hotel still offers a wonderful 4 star experience with excellent dining and wine.

The hotel is very dated and needs an upgrade to bring it into the 21st century

Old hotel which has gone through massive extension with some parts still being worked on. We stayed in the newer part of the building. The room was very big and classic design. Terrace was a big bonus which I did not expect. Staff is very friendly and professional. Outside pool is amazing!!! Breakfast buffet was very good and worth it

The location is great and not far from the harbor. The staff was excellent and very friendly. Unfortunately, we could not use the pool due to bad weather during our stay. The only drawback we found was the bed could use a new mattress. Other than that, the room was clean and comfortable with an amazing view of the harbor.

Kettle had mould and stank. Bedroom curtains didnt were broken so we couldn't close them. Then the tv wasnt working. The ac wasnt working either. The staff responded but they were busy so took to come long on each instance. Disaster. We slept terribly on account of ac being broken. Pillows stank.

Room has areas of improvement re cleanliness eg mould on bathroom mirror, dirt on footstool in bathroom and hair on bedroom floor. Water in the evening was like warm, in the morning it was hot. The outdoor pool looked inviting but it wasn't open to use. Breakfast was good but toaster extremely slow. Parking was good.

We loved our stay at the Grand Hotel Gozo. Really good location and views. Standout were the wonderful staff - all so friendly and helpful. Unfortunately I cannot recall the names, but the Portuguese maitre d, reception staff and Hungarian beautician are especially to be commended for their wonderful service. We ate in the hotel restaurant one evening and the food was delicious and the breakfast is outstanding. Bed was super confortable and lovely bathroom - though hooks or rack needed for hanging damp towels! The hotel is being expanded and it was early season, so there was slight chaos around that (we were staying in the new part, and it was a bit of a challenge finding our room initially!). That actually in some ways added to the charm. Thank you all for a wonderful 3-night stay.

The hotel is just completing a major extension and the connection between the old and the new was a bit complicated to navigate (two separate lifts and long corridor) especially when given incorrect instructions by the check-in staff. The room and the bed were very large and had a nice balcony and bathroom but the fittings were poorly installed and some fell off or were missing altogether (eg hand towel rings, night light). The aircon was a bit difficult to operate and there seemed to be no 'off' switch. We were also disturbed when sleeping by a knocking noise somewhere near our room. It felt like the development had been rushed into service and there was still some work going on around us. The hotel is well situated and has beautiful views. The bar and restaurant were very good and the evening meals we had in the lobby restaurant were superb. Very friendly staff and very good service. The Spa was very good and well priced though the indoor pool is a bit gloomy. The outdoor pool was not in service yet but looks inviting and the rooftop restaurant was closed but is in a great position and if it matches the downstairs restaurant it will be a great place to spend the evening.

Very good breakfast buffet, reception very friendly & helpful, hotel looking a bit dated , Sauna very small, indoor pool dark.& cold.

Superb location overlooking the harbour. Staff great. Orange juice while checking in was a nice touch. Room adequate but dated and well-used, shared areas eg corridors not especially clean. Nice breakfast. Indoor pool tiny, outdoor pool was closed.

Your staff of all nationalities are great. Very helpful and caring loved watching all the activities in the port from my balcony The masseuse was terrific helping me with a shoulder problem Hope to come back Thank you all

Great staff and rooms.

The staff were lovely and the facade of the hotel was very impressive, as was the location. The room was very dark and dated, it was large and had a lot of mismatching furniture in it, it smelled damp and musty, the bathroom was particularly dated and had various holes in the tiles where fixtures had been changed over the years. The shower over bath taps leaked meaning the floor got wet no matter how careful you were with the shower curtain.

View

Staff were very polite and friendly, our superior room was extremely tired and dated. The bathroom was horrible with black mould on the tiles and shower curtain. Unfortunately we would not use this hotel again.

An excellent four star hotel on the Harbour in Gozo easy for the ferry five minutes walk away and only 3 miles from Victoria in the centre of Gozo, the staff give the hotel more of a local feel rather than that of an international brand.

Common areas could be cleaner, example when you exit the lift in 5th door. Staff members 5+

It appeared that hotel was under renovation, so it should be going in the right direction.