When we arrived there was homeless all over, the front lobby area was small and had a very strange odor. Front staff was pleasant, showed us to the elevator, which have broken tile, and still that smell. Upon entering our room, it’s seemed ok, just in dire need of updating. When looking closer, the bed was completely broken down with visible sloping on one side and multiple burn holes in the comforter. The bathroom was equally in need of TLC, floor tiles were broken and there was lack of grout around the tub. We ultimately asked for a refund, when our once nice front desk guy turned rude and basically threw my refund receipt at me and shut the office door on me.