Booked to stay. Hotel had a fire and we arrived three hours after the event. No one called to say all bookings cancelled and couldn’t check-in. No one assisted to booking anything else and been trying to call to request a refund for the last 24 hours (this is a major chain hotel with Accor and has a head office that should have contacted us) Terrible communication and customer service

I called asked for a free upgrade when I was 1/2 hour away from the hotel. I was told there was nothing available. All good, I thought I would just ask. We went to the room. It really isn’t an ocean view it’s a view of a body of water. A bit disappointed. I also wasn’t convinced that there were no free upgrades available as the hotel was very quiet.

The room was really clean; the view from the balcony was very good, even having water views when not expected to; quiet; dark curtains; really easy parking; close to everything.

Great for a weekend. Booked last minute but the one bedroom was perfect for me and my daughter. Ettalong and Umina are just magic. Everything you need right there. Would stay again.

Beautiful place,short distance to shops and beach

Ok accomodation. Large room . Bland decor. No wow factor

This stay was fantastic. We were not sure what to ext but our expectations were so far exceeded. Our room was as upgraded, the entire complex was spotless, and the location was perfect. We will definitely be back again!

Lovely staff, clean rooms,

not good

Easy parking and easy walking to club or restaurants for meals

What a view. Definitely pay a little extra for the pool/water view. It is magical.

Great location Nice view There was a bad smell in the laundry area. Smells like the toilet, guessing it comes from the sink...need to fix it

Ever think was good stayed there a number of times now always good

Very good as advertised

Very happy with facilities and room

good

Easy parking, good view but balcony could have been a bit cleaner not the best value for money.

Property was okay, a little tired. Expected three beds. One turned out to be a fold out sofa bed which was awful. Not mentioned anywhere on the Wotif site. Those at check-in couldn't care less.

Location is great

The room was just what we wanted with excellent views of ocean and pool. Great to have secure parking these days. A very enjoyable stay