Building interior is beautiful but poorly maintained, dirty, run down. No or inadequate AC in public areas. AC in rooms is inadequate. Staff is unhelpful. They don't know anything. Lots of food at breakfast, good ingredients but poorly prepared. Coffee machines don't always work. Coffee is sweetened automatically, can't get unsweetened coffee. Taxis to Medina and back charge different amounts, drivers don't speak English or French

Everything was top notch

Great location ,staff, clean and amazing breakfast buffet

Yes only Restaurant they shouldn't use plastics spoons in 5 stars hotel I know the hotels very good Because I worked 21 years In 4 country's

Room was very old stains all over the carpet. The staff was phenomenal they are very accommodating and very nice. The location is good but the room was horrible. No lights in the bedroom other than the two little night stands that are extra dirty. The iron is broken couldn’t iron anything.

Yes

Not great

No

Stayed here for my birthday. Had a complimentary room upgrade which was excellent! The staff were always extremely helpful. The breakfast was outstanding! The pool area was just what was needed to relax after a busy day exploring the city. The only negative I have to say about this hotel is that it does not serve alcohol, which is not stated anywhere in the hotel details.

Amazing staff, breakfast and pool area.

In city

Good place and location is perfect

A fantastic stay at the this hotel - we have been coming her

bed was good ,food excellent ,what i dint like. may be they were renovating all the carpets were dirty and dusty. indoor pool needs cleaning all around the area tiles were lose and slippery and dirty

The property is quite nice and the staff are good

Not well managed

Location

Overall a grand experience. 1st when we got our room there was something not right and when we explained our requirement the reception staff was very helpful and understanding and next day we were moved to a much better room . Our special thanks goes to Rizlan who went out of her way to accomodate us .And not the least were Ameen and Athman .Breakfast was great and beatiful lobby. Definitely will visit again. And the location of the hotel is very convenient.And our gratitude to breakfast staff Fatima & Emaan and tge rest of the staff for making our stay a memorable one.

This is our go to hotel for Marrakech. Super nice and friendly staff and our room are always clean and fresh. The best of this hotel is their breakfast buffet. So many options and it’s all included with your stay! We love it here and have booked it 3 times already! It’s close to a shopping center and tons of restaurants in the area to try!

It was very nice very clean the staff very kind and friendly