Rundown hotel that was probably great in the 70s. Doesn’t have the most essential amenities like the option of ironing your clothes

On check in we were upgraded to a suite which was nice until we figured out it was an accessible room, extra space was nice but would have been nice to have been told/asked first. The hotel in general needs a revamp. We asked about the 4 restaurants but were told they were booked out, they clearly weren’t. The buffet is mediocre, the quality of food just isn’t there and no tea available in the evenings. The stir fry was very nice though! The limited machines in the gym are worn out, handful of free weights is all that’s useful there. Pools were nice, like most hotels sunbeds are held with towels even though it clearly states this is not tolerated. Hotel is a 3 star at best but to be fair so are most of these places, it’s a pity considering the cost.

Had a lovely stay here what a beautiful hotel staff are lovely and very helpful

We were a group of 15 young adults on our Christmas party (in April). The team at the hotel were super helpful and were able to accommodate name changes on rooms and supply us many drinks for our award ceremony. The different bars and private adult area was also a nice touch. Will definitely look to book again when coming to Tenerife.

Enjoyed the Prileledgr facilitirs

Had to request some facilities which I would expect to be readily available.

Super friendly staff. Fantastic buffet

Spotless room, beautiful resort, just perfect!

I had a very disappointing check-in experience. The room was unbearably hot due to faulty air conditioning, and when I reported this to reception I was told—on two separate occasions—that there was only one maintenance person for 500 rooms. The shorter male receptionist (French, judging by his accent) showed little sympathy, offered no apology for the state of the room, and even seemed to find the situation amusing. Some customer service training is clearly needed. The only staff member who showed genuine concern was a lady named Sarah, who was helpful. The air conditioning once fixed was still inadequate so the blackout curtains had to be kept drawn which wasn’t ideal considering I’d paid extra for a sea view. In addition to the air conditioning issue, the room itself was dingy, poorly maintained and not up to the standard expected of a 4-star hotel. Furnishings were inconsistent, some rooms had lamps and ceiling fans while others didn’t. There was no kettle in the room either which is unlike any 4 star hotel which I’ve stayed in. Even though the hotel has a policy of sun beds not being reserved, no one seems to follow it which means you’ll struggle to find a bed if you leave getting to the pool until later in the day. The other slight irritations with this hotel were the limited music play list (at breakfast and dinner the best of Whitney Houston blared out) . On a positive note, the food was of good quality, the restaurant staff were friendly.

Very well located!! Would definitely come back!!

Very impressed with this hotel, especially the buffet room and bedrooms!

Pretty bad stay, from rude staff on check in to extremely rude staff in check out. No water in the room, food was very basic. Room wasn’t ready on time, definitely not worth anywhere near the €500 per night we paid.

The hotel had some positives, like good food and excellent entertainment staff who made the stay enjoyable. However, the room cleanliness was disappointing—no cleaning service, towels weren’t replaced, and there was no tea or coffee provided. These basics should have been taken care of. If they improve housekeeping, it could be a much better experience.

Nice hotel with lovely rooms with views over the pool and sea with friendly staff. The beds by the pool very busy and to close together. Overall nice place

Brilliant location & views from our rooms were gorgeous. We asked for & were allocated rooms near to one another as we were travelling with my mother in law.

Management of pool are was very good and felt very safe with different activities for the children throughout the day. Good choice of food and drinks sometimes food was left under the heat lamps too long .There were not enough sunbeds for number of guest so had to get up before 8am to get one.

Very nice hotel. Friendly and great location.

Absolutely beautiful resort and perfect location and staff were all lovely and went the extra mile

This hotel is barely a 4 star. Its a lilttle run down due to its waterfront location. Staff are ok- waiting or just not getting things is normal here- can't complain about everything it just puts a damper. Website was very misleading- below expectations. Nice promenade along waterfront, had a great meal at Sirena.

Great stay at a great hotel! From check in the service was excellent!! Room was large and clean with large balcony to sit on and play cards. Pool area was clean. We opted for the 1/2 board as we are not big drinkers. I found drink prices to be reasonable. Food at the Buffet was very good!! Not 5tar dining but probably best buffet outside of Vegas that I have had. Infinity pool deck was a great place to watch the sun set and watch the surfers/people watch. Only 2 downsides… 1) no on-site parking. You have to find it on the street or in a local garage 2) sandy beach is not directly behind the hotel, however it is a short walk away. We are definitely going to stay here again soon! Thanks for the great visit!!?