Staff was very nice. Room was very clean. Lovely breakfast. Good location. Property was a little run down which is why I am only giving it 4 stars.

The room is ok. The staff seems not too helpful.

Everything was excellent as expected, nice service, breakfast choices, great location and close to Metro.

Good. The staff of the hotel did an excellent job. Martin Apostolove helped me to trace my lost bag in the taxi . I am very thankful to him.

Good location, nice hotel, and found the breakfast very good. Room cleanliness was not great.

Front desk was helpful and recieved my coming late due to layover message. Front desk helped correct and educate me on some basic language and safety aspects of the neighborhood

Lovely staff! Comfortable bed, great Air Con.

Good

15 to 20 min walk to all the sights or starting place for tours. Staff was helpful. Breakfast buffett was beyond belief!

Great location, lovely room, helpful staff

Everything was great until wenfound out that there was no hot running water. First day they said that someone is coming to fix it, next morning they said that the whole neighborhood didnt have hot water. Obviously someone was lying. Other than that everythingelse was allright.

Very nice breakfast , friendly staff . Very good location. Spacious room and bad. We already booked to come again. Excellent hotel. Spinelli

Great hotel in Sofia, pretty central to the main attractions in Sofia

Friendly staff

I was not impressed by the hotel's failure to provide the shuttle service, as promised and confirmed. There were also 2 items missing from my mini-bar when I arrived at my room. However, the team at Reception, led by Magdalena, sorted everything out on the morning following my arrival After that, everything went as perfectly as I could have wanted.

Great! Staff was fantastic

Everything well

Noise in streetside rooms was BAD from 0500 to 1900 with windows closed. Can’t imagine them open. Location leaves you a modest walk. Nice breakfast. Helpful staff.

Location was good. We had issues with the locks on the bathrooms which were not addressed.

Very nice Hotel with great location staff was excellent