Cheltenham Chase Hotel & Spa

Explore Cheltenham Chase Hotel & Spa
8.2
Very Good
From 1,006 reviews
Cleanliness

8.8

Room Comfort

8.6

Service and Facilites

8.2

Traveler Reviews Cheltenham Chase Hotel & Spa

Number of reviews per page
20
40
Top reviews
Adam
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Our room was beautifully clean, and freshly renovated. Great swimming pool and spa facilities as well
Shelley Anne
icon-with Pet
with Pet
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Pillows were unsuitable and we had a stiff neck. Dinner was not to my taste
Pawlina
icon-
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Friendly staff, welcomed me on arrival. I was early so waited in the lounge for check in, and as soon as my room was ready the staff member came to find me to tell me i could check in. Swimming pool area was clean and a decent size. Room clean and comfortable
TARA
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Not really
Lisa
icon-with Children
with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lovely room in excellent condition and great spa facilities
John
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was clean and generally well maintained. The staff, particularly at breakfast were friendly and helpful. The breakfast itself was very tasty and good quality. There was a reasonable selection of breakfast items. Unfortunately we ended up with an interconnecting room, so despite the hotel being advertised as having sound proof rooms, it really wasn’t. We could hear our next door neighbours chatting and they woke us when they returned home late. The pillows were really uncomfortable so we didn’t get a great night’s sleep.
Read More
Mrs Hannah
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The breakfast was good. Lots of options. The pool area was dull. And changing rooms seem tired. And unwelcoming. Hot tub water looked murky.
thelma
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Rooms a little dated but clean. Jacuzzi the choriddxwas too much we all suffered in our eyes, so painful.
Alison
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very friendly and helpful staff. Lovely clean room. Beautiful warm pool and sauna and steam room. Breakfasts were delicious. A lovely chilled and much needed break.
Margaret
icon-Friends and Family with Friends
Friends and Family with Friends
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The breakfast was perfect but unfortunately dinner was not. The food was dredful.so much so was returned. Then today had a problrm of being charged for another guests drinkd. Not impressed
Craig
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Breakfast was nice! Bed was comfy. There was a door leading to the room next door to us which wasn’t locked but we just put some bags up next to it.
Chris
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Its always good there
John
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Generally comfortable. Bar and restaurant staff friendly. EV parking very good. Bathroom cold. Towel rail not working. Asked for it to be sorted but nothing happened. Pool good size but run down.(e.g some changing room showers not working, jacuzzi not working and pool shower cold with blocked drain.)
Philip
icon-Business
Business
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Rooms comfortable. Common areas in good repair. My bathroom needed a little attention. Spa and gym area a little limited but not too busy. Stayed 3 times now and the jacuzzi has never been working
Ray
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Clean room
Ryan
icon-with Partner
with Partner
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Pool was lovely, and the room size was great. Breakfast was pretty poor with most of the food cold. The toaster was also broken. Small fridge in the room was a nice touch although never really got cold enough to cool drinks. Tv was broken and kept turning off after 2/5 mins.
Claire
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The Suite was generally clean and tidy. Plenty of choice for breakfast, and good spa facilities.
Debbie
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The hotel was lovely but the swimming pool was small and there were children splashing around the who time so not very relaxing. The waitresses for the meals are not very efficient. We had to wait a long time for our order to be taken. At breakfast, the food was not replenished and it was difficult to find someone to take orders from the kitchen.
Read More
Sitangsupa
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The was clean, the bed was bad we had double room. One side of the bed was sink/broken so uncomfortable. Tried to call room service no one answered, call reception and transfer the call still no one answered. So have to go ordered at restaurant for room service and staff argue that never hear the phone ringing (we tried for an hour)
Read More
Barbara
icon-with Friends
with Friends
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Lovely hotel, right in the heart of it all
Number of reviews per page
20
40