The staff is rude, the alarm in the room didn’t work and trigger in the night and 8 am when my kids were sleeping, they tried to get in at that time to work on that and at the check out they tried to charge us 350 usd saying we smoke in the room, definitely the worst scam hotel

The room was clean. Reception was great Denis and Andy were great. I will definitely come back to this hotel. The only issue I had was with the restaurant service. It was bad. I understand that it’s a busy place, but the waitress never came over to take our food order, so we paid for our drinks, and left.

good for short stays

Good

The attention of the correct staff, but the service to rooms super late, in question of breakfast one of the people who attends the tables with very bad attention, was not helpful nor offered to fill us with the cup of coffee or the glass of juice, I asked for some eggs with ham and cheese came cold without cheese, on the side of the pool, it was semi warm, but when it became colder outside you felt the pool colder than normal, we asked that they could solve it and they never gave a solution, we felt. that with raising the temperature of the pool the problem is solved, I asked for access to the area of the computers and in the I did not allow it was until the other daymanaged to use it

Clean room, City Walk Santa Fe and Parque La Mexicana is just 1km from the hotel.

We had a great stay! The hotel was very clean, the staff was friendly and welcoming, the food was delicious, and it was nice and quiet. Room service was excellent, and I was able to book a same-day facial appointment. While the pool area could use some cosmetic updates, it didn’t affect how much we enjoyed our stay. The Jamaica margaritas were absolutely delicious.

No había elevador, no había refrigerador para el cuarto. Lo mejor fue la señorita del Staff que limpió nuestro cuarto todos los días super amable.

Only one elevator was working, sometimes the other was not working as well. The staff didn’t make anything to compensate even when the hotel was at full capacity.

Everything was perfect.

Just one elevator working, service is very slow in the restaurant, housekeeping forgot to leave towels, showers are awful. Staff very attentive

Breakfast was ok. Only one working elevator. Cable not great.

Everything perfect

Clean room. No fridge - just a space in a cupboard for a fridge ;-) made me smile. I reported that the room had no hot water (e.g. to shower) and the hotel fixed the problem within a few hours. I appreciate that. The food was good. Air conditioning only cooled the room - no heat. This was a little disappointing, but the pool was warm enough to enjoy for half an hour. Overall, fair value for money. Location was good.

Es una pena la calidad del servicio

For a Hilton chain, the service, cleanliness and general attention are terrible.

Dos pequeños inconvenientes no servía la cafetera de la habitación y al check in no estaba lista la habitación

Terrible experience. I left my car in the Hotel Valet Parking that they had only to figure out until the next morning that they had crashed my rental car. Needed to call the insurances, lost all my vacations day and without any notification until the next day. That is totally unacceptable. I submitted a formal letter/email to the hotel and until today I havent received any direct answer from the Hotel Managament - only from the bell boys. That is not acceptable for any hotel carrying the Hilton brand.

Apropiado para el precio.

Staff friendly, good location. Hot water takes Mom to come on, and does not get very hot, only two towels were given to our room for four guest. Every day. We had to ask for additional towels. There were no towels in the swimming area, and no explanation of how to get them. The food in the hotel was extremely expensive, compared to local fair out around the hotel. I recommend that you do not eat or drink anything in the hotel due to this. If you stay near the elevators, you will hear a very loud rumbling all day and all night.