Very unhappy customer experience the Air conditioning in the room on first night did not work in such hot weather. The management team was very unhelpful and just said hotel is full and they can not move our room until the next day which they finally did for the second night but first night was terrible. Even more enyongly they already new they had a problem with air conditioning on that floor as they had placed fans in the room before our arrival but did not share anything at check in and in reality should have proactively contacted us even before we arrived to notify of the problems if they could not accommodate us in a room with working Aircon. Very enoying

The staff were very helpful. Food in the bar was very good and the spa was excellent. Would stay there again. Window needed cleaning on exterior.

Clean and tidy room. Hotel is a bit in the middle of no where so you will have to drive or get transport if you want to go into Bournemouth town or to the beach.

I booked this last minute as the original hotel i booked wasn’t good. Rooms clean, beds comfortable and i liked the fact they have an onsite bar and restaurant, i was travelling on my own so this was ideal.

The breakfast time on weekends was incorrect in the hotel description at booking, and I missed it due to business commitments. The kitchen forgot my dinner order; there was a 45-minute delay The gym is good, with nice and supportive staff

Our room was clean and well maintained. Unfortunately the breakfast was very monotonous and the coffee was terrible. The staff were very friendly and helpful. At the weekend there was a large group of travellers in the bar and they were very rude to the staff. The atmosphere was very intimidating both for the staff and customers.Some of them were making racist comments. Their children were feral. We avoided the bar when they were present. Management should have done something.

Good clean hotel in a good location. Not far from the beach. Plenty of parking for a fee.

Great stay. Customer service is on another level. Staff are unbelievably friendly and helpful. Bedroom was large, bed was comfortable, shower was powerful. Large TV, quiet and room stayed a nice temperature. Dinner was ok and breakfast was excellent. Gym is not exclusive to hotel guests, however for £5 you can use gym, steam room, sauna, hot tubs and vast pool. Only a few very minor dislikes; room felt a bit sparse as very little furniture, access to Tesco is bit of a pain and £10 to park. -Pretty sure I will be back next time I’m in. Bournemouth!

Great service, and helped us out of a situation thank you

Overall Everything was good, We arrived early and were able to use the Gym & Pool Staff were welcoming and helpful. We like it and we looking forward to to come again

The staff were exceptionally helpful, from the porter right to the GM.

The room was large and well appointed. The bathroom could have done with better clean. Rogue hairs on floor but everywhere else good. Apart from mosquito that ate me alive nothing but good to say. Ate in restaurant. Food good but very slow service. 55 mins for simple order. Would recommend overall

Said my room came with gym and spa yet it didn’t ( breakfast was average) and although put signs out to change Bed and toilet roll we still had to go and find staff and wait around for this.

Great rooms spotlessly clean and exactly what I’ve come to expect when staying at the village hotel and I’ve stayed quite a lot! Unfortunately this one needs to get a new chef the chilli loaded fries resemble chips that had been warmed up from last week with mincemeat with garden peas in they were awful. The hotel was also a little noisy late on not sure if it was due to the World Cup being on but I didn’t get the best nights sleep.

The ac for our Room didn’t work and it felt like a sauna No air flow whatsoever We checked out the first night couldn’t sleep

Very nice place, well maintained, helpful staff

We stayed for 1 night that's last night I give 5 star because we really enjoyed our stayed. For us its a perfect location. The facilities is amazing swimming pool, steam room and sauna in more... we will back again soon...thank you

Good family room. Ac was working fine. No minibar fridge in room. Asked room service to clean the room after 2 night stay and went out but it was untouched when I came back. Breakfast was ok. Pool was good. But spa facilities busy most of the time. Reception staff were very helpful. Overall good stay.

Room ok could do with a upgrade. Bar staff need at least some training. Stood at bar for ten minutes waiting to be served blonde woman saw me standing there walked past me couple of times then another customer came in and she served him straight away i said excuse me I was next and she abruptly said that he only wanted a glass of water gentleman apologised but she still carried on serving him and chatted to him keeping me waiting. Myself and friends decided to vacate bar and went out to find another bar. Mainly as she obviously didn't want any customers to bother her. We Will not be booking another reservation at this hotel with attitude like this.

The whole experience from checking in with the very friendly staff to enjoying the bar late at night, lovely sleep at night, great breakfast in the morning and then swim in the pool was a joy for the whole family. Would definitely stay again.