Overall Ratings & Reviews Best Western Plus Downtown Tacoma

The restaurant and bar were both closed. Part of the reason I booked this was for the cot of having a restaurant.

A 3-minute walk from the Tacoma Dome!

Paid for a King bed received a full bed. Mattress was extremely uncomfortable. There was blood on the bathroom walls. The neighbors in the room down the hall blasted music that was rattling the walls and they did nothing about it. Trash hotel

I was in town with my adult daughter and her newborn son. When I arrived to check in, I was told that the elevator was out of order and the lowest guest room was on the 3rd floor. Not great news for a grandma with bad knees and plenty of baby items to carry up a very sketchy, cold, halfway outdoor stairwell. The streets of the hotel were surrounded by homeless in broken down vehicles and people standing right next to the security gate. Had I known about the renovations and the elevator when I booked, I would not have stayed here.

A

This hotel is under remodeling construction (in February 2025). The elevators were not in service. The room could have been better vacuumed. Bathroom was clean. Had to walk to the main desk and ask for an extra blanket and how to get the TV to work. It did work with a few fuzzy channels. Breakfast was nice. Staff were helpful and pleasant. They called us 2 days before our arrival to ask if we wanted to cancel because of no elevator, but there were not other places available on such short notice. It worked out fine for us because we were on the 3rd floor, able to navigate the stairs and laugh about the circumstance we were in.

First room I entered had a bathtub full of water. The only saving grace was the kind staff

The breakfast and free parking were good. The rest was awful. No elevator and the places you walked through to get to the rooms were places no guest should ever know existed. Mattresses and old furniture stacked to the ceiling, coffee cups littered everywhere. Stairwells full of garbage and discarded ironing boards and luggage racks in a heap. Stairs were half outside and 6 flights of stairs to get to the lobby was exhausting. Not appealing and nothing as advertised. Except breakfast, breakfast was great. Rooms were mediocre with many issues in upkeep.

The elevator was broken and they put us on the 5th floor.

Where can we begin....Been at a number of Comfort Inn locations and this one was by far, the worst. So many things wrong . . . I'll just list a few below: - NO ELEVATORS COMBINED WITH FREEZING STAIRWAYS INCONVENIENTLY LOCATED AT THE REAR OF THE PROPERTY. - LUKE WARM WATER IN THE SHOWER. - NO ACCESS TO THE EXERCISE ROOM. - PROMISED A QUEEN-SIZE BED AND GOT A DOUBLE INSTEAD. - SOME OF THE ELECTRICAL OUTLETS NOT WORKING. - FAUCIT IN BATHROOM ALMOST IMPOSSIBLE TO TURN ON. We understand the problems of being under construction but why subject the public to such a miserable stay? ..... The staff was very pleasant under the circumstances and the discount on the return night a week later was also appreciated.

The hotel was severely outdated.

The elevators were out. It appears this has been for some time. I was called thr night before to update me. There was construction going on as well. Staff were SUPER. I spent most of ny time out and about, so 2asnt bothered other than the big travel from parking garage to the 3rd floor. Super convenient. Bed was comfy. HVAC dodnt seem to be working for heat. I was fiven an extra comforter so it worked out.

We were warned about the elevators not working ahead of time. The hotel is being renovated. What we were not not warned of is that breakfast was not on. We got a grab and go bag and coffee, juice and oatmeal were also available. It will be nice when it’s finished.

The elevator was out but they did give me the opportunity to withdraw my reservation, so that’s my choice. The rooms could use improvement. The bathroom counter was missing. It appeared that it was there at some point.. but not anymore.

There’s not a pool, breakfast was not what it says on the website. The appliance in the room were broken the elevators were also not working not a great place to stay.

Freezing cold heater is not heating Construction going on Toilet is not working Breakfast is brown bag

the staff were great. the hotel not so much. Old and tired, with elevator out of service. The room was average. the common areas much below average.

No elevator, no running water, no WiFi. Toilet leaks after every use, the sanitation of the building was terrible, holes in carpet. Not worth staying

I am not sure what happened as I've stayed here before. Elevator was out and it was too late for me to book elsewhere so I stayed and lugged bags three floors with recent hand surgery. My rooms heat didn't work so I had to get moved. No ice for the water, vending machines were out so I had to drink warm tap water. I've had better days. Staff was very nice .

No elevator; stairwells filthy, dirty common areas