The front office staff was friendly and efficient. The rooms were small, but clean. The bathrooms were recently remodeled.

Minimal care is put into this place, and it shows. See photo for a comical example. the clincher was coming back from the boardwalk at 10pm and the bathroom smelled like somebody had been hot-boxing cigarettes in there while we were gone. After some argument in the office, management finally agreed to come up. She agreed that it smelled like something burning, but refused to concede it smelled like cigarette smoke, opting to claim it smelled more like a smouldering electrical fire! Those are two unhealthy and unsafe options. I asked to be refunded and we would stay somewhere else. I even offered to pay for the half day (1pm - 10pm) that we had been there. She continually refused. After a half hour of her on the phone with Expedia, while I was on a chat with a separate Expedia agent, I was let out of my second night only! I was charged 216.33 for a room that was unsafe, and we didn't use, unbelievable. That's not how you treat people. My son and I had to leave this unhealthy environment after 11pm and find another place to stay. Highly recommend you look at Mission Inn if you've read this far.

Great for a short stay and price point.

Would not recommend this hotel to anyone.

The hotel was grossly disgusting rooms are nasty smoke alarms where torn off the wall. Dirt bathroom walls looked dirty . I want my money back this hotel shoukd be shut down .

Very noisy! Difficult to sleep!

Great room, plenty of parking, quiet.

Staff wasn’t the best

Good location. Acceptable cleanliness Hard floors, not smelly carpet. Staff is ok. Busy, but polite.

The barroom looked like it was briefly cleaned with boogers still on the wall. Shower didn’t looked scrubbed. Only gave one towel. the bed was very uncomfortable along with pillows. Walls are really thin so could hear upstairs and neighbors. Parking was limited so I suggest you don’t leave once you have parking. Location was good 10-15 walk to boardwalk. 711 across street. Overall it was okay. It was just one night and we just needed sleep.

Rooms were outdated

Had to deal with bed bugs in the room. Not a very good stay nor a comfortable place because of the lack of cleanliness.

we stayed in room 107 the room we booked was not available and the lady that checked us in stayed it was the websites fault. Also on the second night the people in 108 was smoking marijuana outside of their door and they were fighting all night and drinking we complained but nothing was done

Not bad for a one night stay. But cold showers didn’t help either. And the location of our room we could hear the cars driving by.

The motel looked decent from the pictures but beware .The room is like a motel 6 or less customer service horrible .No head board on the bed which was hard as a rock .No dresser or luggage rack a place to hang your clothes was in bath room with 3 plastic hangers . No tissue ,coffee ,iron it was a horrible experience booked 2 days left next morning husband wasn’t well after all the dis comforts .I wouldn’t recommend this motel at all. I have filed a complaint with hotels.com I’ve used hotels services befor with no problems but this place just isn’t worthy . Think twice before staying.

Motel Santa Cruz is an average motel with its own set of pros and cons, depending on your needs and preferences. The staff is friendly, and it feels like a family-owned business. The room was clean but very small. We booked a room for 4 adults, and it felt quite tight—it was hard to move around without bumping into each other. What I liked about the room is that it included a mini fridge and a microwave, which are convenient. However, the parking lot can be tricky if you arrive late, especially when the motel is fully booked. On the plus side, there are plenty of dining options and fast-food restaurants within walking distance. The motel is also very close to the boardwalk—it’s walkable if you don’t mind the distance and want to save on parking fees. I would consider booking here again if traveling with 2 people or fewer, but for larger groups, the space may feel too cramped.

Ok for 1 night

The rooms were very poorly maintained also quality of bedding and furniture, the stairs were rusty and staff were fighting screaming at each other, barely slept due to been itchy and next door been drinking and outside our door yelling and having a burp contest apparently very unpleasant

Very rundown condition, Room was not serviced Loud

Horrible service and they did not even provide tooth brush and paste, while booking they said breakfast included, but in reality nothing included, not even coffee