Great stay, wish I could have stayed longer. Food and staff were great and slept really well. Gail Freedman.

Unfortunately not long before our booking we were told a party would be noisy till midnight, then although you make bookings for families i was told the children could not use the pool. The hotel and grounds were beautiful but the room could have been better. The bath was coming away from the front, the curtains were hanging off its hooks and let the light in the morning and the menu for room service was stained. We did enjoy the breakfast which was delicious.

Great stay

Have previously emailed with a complaint that we had booked and paid for a superior double room with a king bed which was confirmed by email. Actual bed as confirmed by hotel reception was a standard double as room was not large enough for king size bed plus furniture. I requested your comments re possible refund as we did not receive what we had paid for. I still await your response

Facilities fine

Great hotel and facilities

This is a lovely hotel,hot water,big bath and shower,good bed,great staff,good food. Highly reccomend this place,will be returning.

All great

More attention in room cleaning advisable

Rooms are not clean.

Clean room, comfortable bed. Good food and staff were very accommodating and helpful.

Blocked sink in bathroom. Despite completing check in on expedia had to check in again upon arrival after a 4 hour drive. Despite calling the hotel in advance to ascertain whether the pool was for only 18's and being advised it was available to ALL guests, we were told the pool was for over 18's only on arrival. Husband did go to the health spa but no one at reception to provide a towel so he didnt use the pool. We had a family room which a had sofa bed the matress was terrible could feel every spring. Only options to rectify this was to change mattress which was just as bad. Was then provided with 2 duvets instead to use as a topper- which made no real difference. The air con unit was so noisy we could not use it which meant the room was so hot. We all had a bad stay. Breakfast was very reasonably priced, good quality and variety of food. Restaurant for dinner was expensive but the indian dishes were delicious and large portion sizes.

Nice staff very helpful , rooms very nice and comfortable and a good gym for a hotel

No work lift...I came to stay at this hotel with my baby daughter as I had a family function to attend...prior to coming I asked for a ground floor room...only to realise that there were steps to the room and no working lift. Reception told me to walk outside around the hotel pass a feild to get to the front ..so the event I attended finished late in the evening...did they really expect to walk in the dark and cold secluded side entrance to enter the property... TERRIBLE. ALSO the fridge in the room was faulty didnt go cold at all...I couldn't keep baby milk cool. And the phone line in the room didn't work- they said the phone line in that room was faulty. Reception told me to use my own phone call. Honestly it is not worth the money...and they need to notify people before taking a booking if the lift is out of order. I do not recommend.

good location and value for money

where to start - the hotel very poorly maintained and run down. our original room the shower floor was rusted and had this mouldy smell.. i complained and we were put into another room which also had rust and a moldy smell.. i turned the ac in to get rid of the smell and the ac had a squeaky noise.. the curtains had mold.. it was so bad that we left the room early everyday just to get out.

The room had a constant fizzing sound fun the air conditioner, the light at the table flickered constantly, the loo roll holder was loose, the fridge did not refrigerate. The smoke alarm illuminated the room on n off every few seconds throughout the night,.no eye masks on offer to rectify. The rest toom next to pool smelt strongly of body odour.

Fantastic

Polite staff, nice food and breakfast

The entire hotel is really well kept everything is clean and bright they obviously take pride in it and the old building is lovely Staff are all really friendly and make you feel welcome from reception to the spa and bar area