The entire process was great. I made a mistake and had to modify the reservation and calling customer service prior to the stay was easy and they were able to change the reservation. During our stay, we needed some extra pillows and they were able to accommodate that. The only issues were related to the fact that the unit was a split level loft apartment. This meant that the air conditioning wasn’t able to cool the loft as well as the lower level. Also, the steps are incredibly narrow and short and would not be suitable for older people or people with balance issues.

The apartment was clean and confortable. It has a very convenient location

Love the fact thats it was apartment. Able to cook. Come and go as we please. Wasnt too particularly fond that there was a sex shop close by

Focus more on the cleanliness of the bathroom or maintenance of it. Overall a nice place to stay, everything was near by.

Great location, clean and beautiful room, and friendly and helpful staff

Great customer service

Loaction is very good!

The property was really nice and comfortable for our family! Close to many things to do, restaurants, etc

Very good location, walkable to all main attractions in Madrid. Very easy check-in, nice spacious rooms.

The unit was very comfortable. The dinning area staff was very nice and efficient. The area around is very active. However, you can't hear any street noise due to the shutters. Very safe.

Me encantó la ubicación. El concept Apartment/hotel muy bueno. Lo más relevante de Madrid está a distancia a pies. Definitivamente volvería a quedarme

Easy to check in, nice room with good facilities

Location is perfect, you can walk everywhere in the center of Madrid. Lots of restaurants and shopping in the surrounding neighborhoods.

Perfect location and nice smart hotel and service I have only one comment no laundry service and no house keeping clean your room if you want them to clean it you have to pay !

Great place

Really great central location. Very easy to check in. Basic, clean and modern amenities, no frills which is perfect for us. Breakfast was super basic so you won’t necessarily be able to fill up for the day but that’s ok as Madrid is relatively cheap. Excellent experience.

It almost felt like I lived there, very central to many attractions.

Sink drawing was bad

El hotel está muy bien ubicado, también es muy fácil de acceder y el check-in muy amigable. Asimismo, las instalaciones están muy bien cuidadas y limpias. 100% recomendado

Good option for a small family and a short stay.