Excellent location. Friendly, helpful staff. Large, comfortable room

Hotel Josefshof am Rathaus exceeded my expectations.  The cleaning staff visited everyday.  Unlike some hotels, they occasionally varied the breakfast buffet and accommodated my lactose intolerance by providing lactose-free yogurt and lactose-free lattes.  Unlike some hotels, they did have lots of staff.  It’s in a very cozy spot but it did take me a while to find.  When you walk along Auerspergstraße, turn left when you see the SENFT building and right beside it is the hotel.  I might forgo the buffet breakfast next time, as there are many grocery stores near the hotel where you can buy granola, yogurt and OJ for a quick breakfast.  There are 2 theatres in Josefstadt, one next to the hotel where they present English plays and one on Rotenturmstraße 20 where they present shows in German.  You can easily walk to the City Hall to go skating in the winter and I found the walk to the Leopold Museum a pleasant stroll. 

We had a very friendly check in with Anna, and the hotel is in a very lovely quiet street, but only a short walk from the underground, and restaurants close by. It was very clean and the bar staff were lovely too. We didn't have the breakfast, as we felt it was very expensive, but we can highly recommend Cafe Eiles round the corner, which was about a 3rd of the price. It was so good, we went back for our evening meal. It was busy, and served lots of traditional Austrian food.

Excellent stay - decently sized rooms kept really well. Location is very convenient - good transport options and all key tourist spots are quite close. Staff is super nice! The hotel bar is also good for both drinks and some snacking options.

Amazing stay for four nights. The staff are very friendly and helpful, and the room is spacious and warm. Good location as well.

Yes, hotel is great, goof location and very helpful and accommodating staff

Fantastic hotel. Staff and rooms were excellent. Clean and central location. Will be back. As a platinum VIP Expedia member however, I was not told of any of the benefits until check out. Which is a shame as the service was flawless.

Great service. I loved everything!

Staff is very unwelcomed

Great hotel. Close to old town.

There are two sides of this hotel. We were on the old side. I would ask when booking what side you’re in. Our bed was very comfortable and typical to most European hotels the room was not very large. The location is perfect!! Seems out of the way and quiet when you get there but you’re literally a very, very short walk to everything. Trolley stops are very close and a five minute walk to Rathausplatz. Would definitely stay there again.

Staff was absolutely amazing but the hotel is a bit on the older side. We had issues with water temperature. Location is good.

Breakfast was very good

The room was lovely and clean. Breakfast was amazing. The staff were incredibly helpful and kind. Great location.

Spacious rooms and hotel in a good location for exploring Vienna.

Great place to stay.

The rooms were very nice and clean. Somehow, they need to renovate all the main floor space that exists between the old and the new hotel and make themselves a grand lobby with a nice bar.

Check in was nice with fast service. Anna was very helpful at check out. We loved our room ... bed and pillows were top quality ... shower was okay ... but everything including the welcome treats were nice. We felt very special. Thank you Anna for working so hard to help make our departure nice.

Staff were helpful. Breakfast buffet was generous and tasty.

The staff was amazing. Very helpful and courteous from the time we checked in until we left. Great service.