I stayed at Hotel Conca Park in October with two friends for a special retirement celebration. We reserved three rooms, including a suite with a private hot tub. That feature was the reason we paid extra—yet it never worked. We reported the issue the first night, the second night (when a staff member attempted to fix it), and again each day after, except once due to weather. Repeated promises were made by front desk staff, including a call (on speakerphone) assuring us the room and extras would be refunded. The next morning, we confirmed this again at checkout with two staff members, and were told the charge on my card would be reversed. Multiple people in our group heard these conversations.
Instead, days later I received an email from the hotel’s owner claiming no such promise was made and implying we were lying. That was deeply offensive and unprofessional. I stand by our experience and have several witnesses.
The other rooms were disappointing—especially the "family" room, which was small, uncomfortable, and dated. For the price we paid across all three rooms, the service and integrity fell far short of expectations. I would not stay here again and will be filing a formal dispute with American Express.
