Amazing . All the staff was very helpful. The room was very clean . As was the rest of the hotel. The rooftop pool was warm .

Wonderful hotel... not super close

Good experience

La atención del personal del hotel fue realmente deficiente. Llegamos en la noche después de un vuelo y, a pesar de contar con una reserva confirmada a través de Expedia, el recepcionista, David, negó la existencia de nuestra reserva y se negó inicialmente a permitirnos el ingreso. Además, nos indicó que solicitaría a Expedia nuestra reubicación porque el hotel no nos recibiría, cuando es de conocimiento que Expedia no puede realizar ese tipo de gestión de manera unilateral si el hotel decide no honrar una reserva. La situación nos dejó completamente desamparados en plena noche. Solo después de más de una hora de insistencia y de explicarle que esa noche la ciudad estaba completamente saturada por un partido del Mundial, David accedió finalmente a hospedarnos. De no haber sido por la falta de disponibilidad de otros hoteles, jamás habríamos insistido en quedarnos allí. La experiencia fue sumamente estresante y la atención recibida estuvo muy por debajo de lo esperado. Un hotel debería respetar las reservas confirmadas y brindar soluciones, no generar incertidumbre a sus huéspedes después de un largo viaje. Lamentablemente, no puedo recomendar este hotel.

The young lady who was in charge cleaning our room done exceptional job!

Very clean close to a lot of tourist attractions staff is friendly and helpful

Great hotel close to a lot of shopping, Metrobus, and transportation, close to the main streets

The hotel was very nice , clean, Good service too .

El hotel excepcional en instalaciones. Solo un detalle con el personal del área de alberca. Los precios que tienen a la vista del menú, no estan actualizados y omitieron comentar que se agrega el 15% por alimento para propina y aparte nos cobraron el 10% sobre el total tambiwn de propina.

Maravilloso, todos súper queridos, el servicio muy bueno, la comida mejor y las instalaciones del hotel son geniales ✨✨ La piscina es climatizada y a mi hija le encantó.

Clean room, but problem With air condintioner does not work and was hot.

Todo de maravilla Un placer estar ahí Guillermo el taxista muy respetuoso y puntual Oscar taxista muy respetuoso y amable Francisco de housekeeping muy atento Oscar en el restaurant excellent El staff del front desk muy buena ayuda Nos dieron el viernes junio 19 Mi mamá estaba enferma Feliz de volver a México y siempre será al holiday inn

Amazing hotel which I would recommend. I have to say when I first arrived at the hotel, I thought it looked very functional and ordinary in the reception area. Therefore I thought that the stay would be a bit "ordinary". However it turned out to be an amazing hotel and we were pleased we chose it. The room was very spacious with a large en suite bathroom. The staff at the hotel were all professional and friendly and helped with any requests. The staff at breakfast were attentive and helpful. We did not use the swimming pool in the end - but we did see it and it looked very nice. The hotel may not look as grand as some of the historic hotels in the old centre or the modern hotels along Paseo de la Reforma - but I thought this hotel with its spacious rooms and helpful staff is a good solid hotel to stay in Mexico City.

If you are an American traveling to Mexico City I would not suggest this hotel. The reason being is the air conditioning does not work even though they say they have air conditioning I had a terrible sleep as it was 65° outside and God knows what in my room with the air conditioning supposedly working I complain and I was told if they switch me to another room it's going to be the same problem that was like 11:00 p.m. at night I fell asleep from exhaustion. If you're coming here when it's warm outside this is not the hotel to choose.

Exceeded my expectations. I drove a large van, and the staff was very accomodative at letting us use two parking spaces and coaching us navigating the parking height restrictions. Rooms were as described, and public transportation connectivity is good. One block away from a Sanborn's restaurant and bus stops. Great balance of price and convenient location vs pricier or outdated options located closer to Reforma (Angel de la Independencia) wher parking options are much more expensive or limited.

It was okay

Enjoyed staying here! The only strange this was the pool and hotub. You need to wear a cap to be in the pool and make a reservation for the hotub. This wasn't ideal. But the facilities are very nice

Breakfast menu was superb

Breakfast was great. Gym was great. Pool was good but busy. The area is less desirable than Roma Norte or other similar areas.

Perfectly located to visit Mexico City. Room was nice and clean. The air conditioning unit was a bit noisy. The pool was a nice addition. Lobby restaurant is really good. Staff is very nice. The only thing is the stinky smell in the lobby that comes from the street. Don’t know if they can do anything about it. Would totally go back on my next trip.