8.8
Very Good
From 986 reviews
Cleanliness

9.0

Room Comfort

8.2

Location

9.8

Service and Facilites

9.2

Traveler Reviews Hotel Hermitage

Number of reviews per page
20
40
Top reviews
Armen
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great location for real Florence experience
Alan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great location to all local sites.
Jeff
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Conveniently located
Karen
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff was fabulous and very friendly! Made the stay extremely enjoyable!
Azadeh
icon-Family
Family
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I liked the area as it was walkable and close to tourist attractions. However, it was very crowded and noisy. Even the hotel at midnight was very noisy. If you want to consider this hotel to stay, never ever get 4th floor. The reception and restaurant are in 5th floor and 4th floor will be super noisy, the way that you cannot sleep. We had not a good experience in this hotel unfortunately.
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Amy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Perfect location right off the ponte vecchio. Small but decent rooms, very firm mattresses maybe a bit much for us, however thin walls and very loud courtyard that we were over with frivolity going on all night. Gracious staff.
Larry
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

An older hotel, but with all the essentials plus a very nice dining area for breakfast and dinner on the upper levels. Staff was very friendly, helpful, and fluent in English.
Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Wonderful location within walking distance of everything! Staff provided excellent service and was very attentive!
William
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The view from the balcony for breakfast was exceptional. The staff was professional and very accommodating, especially Allegra, the day manager. It gave me the feeling of a true european/italian hotel. We will definitely return upon our next visit to Florence. Highly recommend,
Verified traveler
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Excellent location, good breakfast and everyone was very nice to us.
Selda
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

felt like I overpaid for this hotel. Was not worth it, but the breakfast was really good and location is the best. Staff was super nice, I would try another hotel to get a better value
Melissa
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

A little gem in the centre of Florence
Marcel
icon-Leisure
Leisure
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The location is great , breakfast is absolutely great , but I have to say that is a very old property, I stayed in room 102 ... the room was clean but the shower was nasty... the sheets were clean but the mattress stank , like pets were sleeping on it ... it was something stronger coming from under the sheets.... I communicated everything to the stuff... small things like clean better the shower and replace the mattress could make this place 4 or 5 stars I really hated it because of that !!! I wasn't able to relax because of the shower and the mattress smells... I was worried about catching something...
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Marie Jean
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Excellent customer service especially the staff during breakfast and the housekeefer. All of them are very friendly, polite and helpful. The interior us very pretty! Will definitely recommend.
sean
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Cool vibe
Peter
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

We enjoyed our stay very much. The staff was awesome and the Hotel was very convenient to everything
Cynthia Fearn
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Soo close to everything! Rooms & bathrooms are small but totally charming and clean. Do yourself a favor and stay here!
Lisa
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

This is an older property. Rooms are small but clean. Wish there was a kettle in the room. Really adorable and staff was very helpful.
Dave
icon-Leisure
Leisure
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Pleasant stay
Erin
icon-with Partner
with Partner
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

4th floor a bit loud from floor above
Number of reviews per page
20
40