The beds pillows were terrible, very hard. Very noisy. Stuff couldn’t fix our safe.. would not recommend staying there.

The unusual decor was a relief from corporate chains. Location excellent. Staff really good- special mention for breakfast waitress, who had the peaceful breakfast room totally organised, and remembered my coffee preference after one day! Cool jazz in the background ......lovely.

It was wonderful from checking in, breakfast and dinner. The staff was so friendly and the air conditioning was a great factor also after waking miles every day.

The staff was great, and the room was spacious and clean. The hotel has an elevator to get to reception and rooms, but it's small.

Thank you

Very center place….

What a find - suited us perfectly Central to attractions , quiet at night , great views from 5 th floor dining rooms Quirky and lovely decor

Lovely hotel close to Uffizi Gallery, Ponte Vecchio bridge, shopping and entertainment

The location was great, and the hotel had a lot of charm. My one complaint is the “rooftop garden”. Part of the reason I booked this hotel is because I was hoping my boyfriend and I would be able to enjoy a sunset from the rooftop garden. It’s not a rooftop garden at all. It’s a restaurant. You have to have reservations and you have to order something to spend time there, even if you are staying at the hotel. I feel like this was false advertising. I would not stay there again because of this.

Hotel was excellently located, short walk to major museums and attractions. Staff are friendly and courteous. Room was clean. Entrance is in a narrow alley not accessible to a Taxi van. Two flights of steps to elevator, reception is on 5th floor.

Great location to walk Firenze, cozy, clean and quiet. Highly recommended.

Room was perfect for a single guy who wasn't in the hotel except to sleep and work in the mornings. Breakfast was very good.

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The Hermitage is an excellent property for location, customer service orientation of the staff, and a rooftop with superb views. The major drawback is the one small elevator for five floors of patrons.

Loved it!!

The noise was unbearable as the kitchen is above (we were on the 4th floor - #414) and there was cleaning, banging, pots and pans clanging, dropping things, and chairs scraping over our heads until well after midnight. This was a regular night! The walls / floors / ceiling were so thin that it sounded like the kitchen crew and neighbors coughing were in my room. It sounded like construction going on. This was the loudest hotel I have ever been in, and I’ve stayed in hostels, cheap hotels, fancy hotels. There was also an event going on next door at the church, with bottles and equipment being loaded on to trucks until 2am right outside my window. Windows are old and need to be double paned like most hotels of this price. Some mold in the shower although not severe. The staff were lovely and helped to refund the next two nights we reserved as we had to switch to a quieter hotel, which was expensive as there wasn’t much available on short notice. The owner did not refund the night where I got about 3-4 hours sleep. On the good side, the hotel has a wonderful view from the common lounge and dining room, the decor is beautiful, and we enjoyed having a drink in the lounge and watching the sunset over the river. Breakfast was very good. Steps from the Uffizi Gallery and Ponte Vecchio. If you stay here, only stay on floors 2 or 3, not 4. Request a room that does not face the church courtyard, which also had drunk men yelling until midnight. I personally will not stay again.

Great location for real Florence experience

Great location to all local sites.

Conveniently located

The staff was fabulous and very friendly! Made the stay extremely enjoyable!