Our room was ready upon arrival, which we appreciated, but the mattress was in terrible condition and clearly sagging. The mattress was the worst I have seen traveling 1/10. We also received incorrect information about the executive lounge hours, never got the promised breakfast box, and found the room safe in need of repair—overall disappointing for a premium-priced stay.

They allow dogs which is great except for when they bark all the time. I worked and when I tried to get some sleep at 7:30am the dog in the room next door barked until 11 when I gave up and headed out to the area. Husband complained and security was called but the dog didn’t stop. They didn’t offer a room change until I went down. Rooms are in need of updating. Wall paper peeling off the walls. Phones don’t work. 1 lamp didn’t work. Fridge was warm. Trash on the floor from previous guests. Bus terminal is close so that’s a plus. Also uber was easy to grab but due to the long distance to the city it could get expensive.

Great location. Service great. Well located. Great rooms

Clean rooms

Check on line was over 100 students from a convention. Waited over 30 minutes. However Marriott was generous enough to upgrade our room to a suite. Marriott needs a dedicated Bonvoy counter at this large conference hotel.

room was old and dirty, air conditioning was broken and let out heat instead of cold air. contacted front desk and they never showed up. after numerous calls they switched me to another room that had strong fumes of urine. avoid this hotel - its very dirty

Only thing good here is it is not too far from airport , no atmosphere, many things not working like spa, slow service

Thought this hotel was based in the city centre, booked it on the train from Milan and realised within two hours that it was not. Asked to cancel the reservation and to be refunded via Hotels.com who could not even get in contact with the hotel and I am a gold member with Marriott. Not what is expected from a Marriott.

The corridors looked like we were staying in Vegas. Glasses, trays, empty bottles strewn all over the place on the way to our room. Three days without removal. We went out at 7.15 a.m. and came back at 16.00 to find room still not cleaned or towels changed. Breakfast was chaotic. One coffee machine to serve 150 + people. Food was buffet style and not very hot. On the plus side, the bed was very comfortable. Would not stay again.was tempted to take photos, but why bother. The staff didn’t.

The

Everything is good except customer service is terrible. Check in took me about over an hour; check out 20 minutes.

Great property, but it is on the expensive side. You get what you pay for after all.

there is no public transport nearby and for checkin you have to stay in queue for more than 90 minutes stay was very rude and they allow faster check for staff they know

The check in took way long for a Marriott property Someone needs to re-train the staff here

When we were checking in, we waited about 45 minutes. There was one person checking everybody in..

Hotel is great nice rooms quiet close to airport 30 minutes to downtown Roma

Brutal check in and poor Manager. It took 1 hour 20 minutes to check in and there with 18 people, multiple groups in front of me when I arrived. Each customer took very long. The manager was avoidant instead of addressing the issue, helping out himself and this made many people in line upset. After 45 minutes, a 15 person Chinese group entered with bags and a second staff person came out then in. This really upset people. My advice to the property: - Get travel times so you know when people will arrive - If you screw up its good to apologize and explain, people started getting angry and yelling because it looked you were ignoring the problem. - Please reconsider the manager here

Great hotel to stay nearby the airport with a great pool. Excellent personnel!

A great hotel that we use for short stays, when in transit.

It was a good stay and we had an absolutely good visit. Loved the pool area and also the gym. Would have been better if the spa was open