The staff were all polite and helpful, although some seemed a little inexperienced. We ate in the restaurant one night, the food was well presented, but the pork belly was over cooked and the chips were over salted. We also asked for the coffee tray to be cleaned & refreshed. Someone had come in, left a large bag of tea/coffee sachets in the room, but not cleaned the cups & tray - I assume they got distracted & didn't finish the job.

Friendly receptionist. Food is good and the rest of the facilities look good. Lovely evening walk around the golf course boundary

We stayed in a twin room in the older part of the building....it was very disappointing! The mattress was the most uncomfortable that i have ever slept on, it must jave been the cheapest matress you could buy, all the springs had gone in it and lots of dips and hollows, i had to lay the bath towels on top of it to try and stop the springs from digging into me! The room was an awkward shape and a very poor layout. The furniture looked really tired and the wardrobe had a handle missing, there was paint peeling off the walls in certain areas. The whole room was in need of a revamp! The bathroom was more modern and had obviously been done up recently though. We ate in the restaurant which was extremely overpriced with very small portions, i would recommend eating elsewhere if you get the chance! The pool/spa facilities were good, although the steam room didn't have much steam in it! Overall a very disappointing stay for a supposedly four star hotel, i have stayed in far better places and would not stay here again! There is a more modern side of the hotel which is probably more up to par than the old side that we stayed in?

Not enough variety in the breakfast selection, so not worth the price eg granola was muesli; they are not the same! Lovely room though, and good parking.

good enough breakfast, lovely room, but i was surprised it wasn't cleaned during our stay or things topped up

Breakfast was nice and good choice Parking was easy

Very nice good quality

Arriving at Sprowston Hall it was impressive. However, Room was tucked up a lot of stairs (not told of this at reception) Bed was very uncomfortable, duvet was too small for a double bed - with 2 people in, only 2 pillows (which werent comfortable) - no spare. Room was freezing too. Went to the bar to look at menu and asked for a decaf coffee but male bar staff said he would have to go and get one - very reluctantly-so told him not to bother. Menu at the bar quite restrictuve too. Overall disappointing.

Clean rooms big TV

Gym very small and steam room or jacuzzi out of order

The room was big but not clean, the windows were very mouldy and bathroom doors very dirty. The breakfast was very poor in quality. It was the basic hotel breakfast, with the usual highly processes breads, cold dry bacon, and very dry / rubber looking eggs. I was honestly expecting a much better experience. The reception staff were wonderful, but the pool staff were clearly junior and very uninterested in helping customers. It took me 3 trips to be able to get all I needed to access the pool comfortably, instead of just telling me all I needed to know when I first arrived. They essentially told me I had to walk barefoot on across a filthy carpet to walk from the changing rooms to the pool and back because "that is what people do". I mean.. they would have just handed me a pair of slippers which the hotel has available for customers. This was very disappointing. The only high point is really the pool area. Water is very warm, I would say warmer than usual, and the area is very pleasant. However, I doubt I will be going back there.

Staff really helpful, food very good

Room was very tired and old and windows were cracked. I had to be moved as my two windows did not shut. New room was larger however the bathroom smelled like a sewer and it was also old and tired with rotting window frames. Bedding and curtains covered in stains. Made me book for breakfast at a specific time, but it was quiet and the food was very basic.

Usually stay here, rooms are nice with the odd fault from time to time. Would be nice if they had bottles of water in the room. The thing that annoys me, and I think I've finally had it, is the gym times. Get in from a days work, just want to do an hour or two. Closes at 8, last admission at 7, and they chuck you out by 7.40. So realistically I get 40 minutes at best, and that's just pointless, especially when comparing to other hotels when they close at 10 or have 24 hour unattended.

It is exactly the sort of place you think it's going to be a hairs breadth the right side of ok. Nothing more, nothing less.

Hotel was so hot boiling hot temperature eating area including all Bedroom Rooms requested fan for cooling down in the room but that still didint help Then we was kept up all night from 1230 am through till 4.30am we had noises like pipes rumbling and pipes being filled including loud filling noises and smell above in room. Contacted reception and all they said was please contact duty manager in the morning.

Jacuzzi was out of order. I did get an email after booking so expected it to be a last minute technical fault. On speaking to permanent gym members was told it has not been working at all this year. They need to remove it from their amenities list. Also no robes as advertised.

Good

Lovely spacious standard room. Very quiet overnight, I did not hear noise from other rooms. Very friendly reception staff. Pool facilities looked lovely, although I didn’t have time to use them.

Staff amazing they upgraded us due to issues in our original room . We were moved to a beautiful suite , that was not expected ! Amazing service , thankyou