Overall Ratings & Reviews ILLUME TAIPEI

I had a great stay at the hotel. The hotel's location is very convenient, close to tourist attractions and shopping areas. The rooms are clean, airy and fully equipped. In particular, I am very satisfied with the professional and friendly service attitude of the staff. They are always willing to help and meet all my requests. The breakfast at the hotel is also very delicious with a variety of dishes. Overall, I am very satisfied with my experience and will recommend this hotel to friends and family.

The staff is very enthusiastic and friendly :) Comfortable rooms, diverse food... Next time I have the chance, I will choose to stay here again!

There were 4 of us, 2 adults and 2 kids.

Sebenarnya pihak hotel sangat membantu saya. Yang mbuat saya terkejut adalah pihak app membatalkan sepihak voucher hotel saya tanpa ada nya refund. Ceritanya saya booking hotel ini tanggal 8 April sampai dengan 12 April namun karena kendala visa saya bisanya datang tanggal 9 April tengah malam. Alangkah terkejutnya saya ditelp oleh pihak hotel diinfokan kalo voucher saya sudah tidak berlaku dan refund telah dikembalikan ke traveloka. Karena membawa anak kecil dan tengah malam terpaksa saya harus membayar ulang biaya menginap selama 3 hari dan karena ada libur idul fitri mungkin CS traveloka tidak aktif dan baru mendapatkan jawaban 5 jam kemudian tanpa menyelesaikan masalah. Mohon bantuan dari pihak traveloka untuk mengembalikan uang saya ato setidaknya membereskan dengan pihak hotel. Makasih sebelumnya.

Location: The hotel is very good. There is a shopping center next to the hotel. Living life is convenient on both buses and trains. I'm impressed.

The hotel is quite comfortable even though it's a bit old. Strategic location next to Ikea and near the MRT station. The choice of breakfast is very diverse.