This is a timeshare property. I was not aware of that when booking and had zero interest in that, I was asked to speak with a team member where I learned he was offering me free things to sit through their presentation and I had to repeat no several times before he would let us leave and get to our room. The property itself sits across from a deserted shopping mall so the area feels rundown as a result. Also feels a little sketchy to try to walk to dinner if you leave property. The first day the tanning shelf in the pool was filthy. And the pool was low on water. I did finally see someone cleaning it at the very end of the day and it was looking better the next day. We got in on day 2 when it seemed cleaner. You can use the lounge chairs but must pay for beds. The beach area could use some work to make it easier to get in. The floor and room smelled weird. The room seems old. We did get upgraded to a one bedroom suite that had tons of room and was decently clean. The kitchen was stocked with dishes, glasses and wine openers. The palapa restaurant is ridiculously overpriced. Decent selection of food if you want to pay those prices. We only had quesadillas which were small but fine. While I know this is Mexico and I would never expect English to be spoken, there is more of a language barrier here than inexperienced in isla mujeres and I’m not sure what then norm is in Cancun. Was surprised given such a tourist area. Just be aware and bring translation app

👍👍👍👍

Everything was good. Did not have any issues what so ever

My wife and I spent one week at this beautiful resort with the most talented, caring and friendly hotel staff especially the receptionist who upgraded our room to a beautiful suite with spectacular views of the swimming pool and Carribean Sea. The hotel is closer to all main activities and 10 minutes walking to one of the largest grocery stores and restaurants. The party zone was walking distance and the area was very safe and inviting. Unlike the other all incusive hotels, this hotel has restaurants and the prices were much cheaper and affordable. We bought groceries and made sandwiches and made breakfast. The Travel desk was so helpful and we booked our trips to Chichin Itza and had a great time. Special thanks to Alberto and Cinthia Fl for helping us with everything and made our visit very special. I strongly recommend for families and couples to stay in this beautiful resort hotel.

I didn’t like that the pool was only 4ft, no intertament, the pool water was sooo hot and no space to walk at the beach at all. Also, the bar inside was always closed. The air conditioner went off for a while and the floor got so slippery almost fell.

La habitación estuvo muy limpia. La habitación. Estaba renovada con Nuevo micro y refri. Tenía lavaplatos la estufa me parece que no fuera renovada, pero estaba bien los baños si fueron rosados ya tina sólo regadera, pero para mi opinión mejor los colchones están nuevos y muy cómodos.

El personal es extremadamente atento creo que el costo diario por mascota es excesivo. Me gustó mucho el balcón y me encantó la remodelación de las habitaciones. Por otro lado el servicio a cuarto los chilaquiles no fueron totalmente de mi agrado. Los chef se deberían de esperar un poco más para quedarnos a consumir en el hotel.

It’s nice location and beautiful sea views.the food is not interesting to my kiddos though.

La limpieza en el cuarto fue buena pero la tina de baño muy alta y anticuada en general el hotel me pareció anticuado,la alberca no lucia nada espectacular y el mar es algo difícil para llegar hacia la orilla en caso de una persona incapacitada.

There’s no large sandy beach in front like the neighboring resorts, but at least there’s beach chairs in a short sandy area facing a rocky beach. The hotel feels a little dated but rooms are clean and amenities are great.

I loved the fact that the hotel had a beach that was being cleaned and maintained several times a day. The hotel is very comfortable and has free self-serve laundry facilities, which I found very convenient! Also, the location is great! Walking distance to convenience stores, grocery stores, pharmacies, ferry station, restaurants and more. We also enjoyed the gym, very clean and well equipped. I’ll definitely come back and recommend it to friends and family!

Everything was perfect but just your beach area need to improve..👍

My fur baby and I had a wonderful stay at Fiesta Americana Villas Cancún. The resort is beautiful, super pet friendly, well-maintained, and the entire staff was incredibly friendly, welcoming, and helpful throughout my visit. A special thank you to Eric, my massage therapist, who gave me one of the best deep tissue massages I’ve ever had. His technique was exceptional, and every dollar I spent was absolutely worth it. I’d also like to commend the kitchen team. The food was consistently delicious, and the staff was warm, attentive, and accommodating, making every meal enjoyable. Overall, I would rate this resort 4.5 out of 5 stars. I truly enjoyed every moment of my stay, and this trip to Cancún has been a memorable and relaxing experience. I look forward to coming back!

My daughter and I recently stayed at Fiesta Cancun Villas, and we had an amazing experience from start to finish. The staff was incredibly friendly, attentive, accommodating, and respectful. From the moment we arrived, the team made us feel welcome. The bell staff was helpful with our luggage, and the housekeeping staff greeted us warmly every day. We were even welcomed with appetizers, which was a thoughtful touch. Throughout our stay, it seemed like every time we turned around there was another kind gesture or service being offered. The entire team went above and beyond to make sure we were comfortable and enjoying our vacation. Most importantly, we felt very safe, relaxed, and well cared for during our stay. This trip was a special getaway for my daughter and me, and we truly enjoyed every moment. Thank you to everyone at Fiesta Cancun Villas for making our vacation such a memorable one. We would gladly return and highly recommend this hotel to others visiting Cancun!

This is not a fancy hotel but they have everything you need, excellent location they clean sheets every day, the only thing that I have to complain is they try to convince you to sign up for time share we spend like 40 minutes wen we are checking ✔️ in trying to Say no thanks, next day same like 2 hours like I'm here to relax not to have someone pushing me to buy something.

Muy buena ubicacion, cerca de la zona del Coco Bongo, oxxo, farmacia guadalajara al cruzar la calle. El hotel esta junto al mar, tiene buenas alberca y sus instalaciones no son nuevas pero al menos en el cuarto donde me quede todo se miraba relativamente bien, sin ningun detalle. El problema que tuve fue mas con el personal, desde el check in, comentamos que pues estabamos cansados despues del viaje, de que rentamos un automovil y de que nuestro vuelo fue en la mañana, queriamos llegar a descanzar, pero en vez de entregarnos el brazalete, nos mandaron con el concierge que iba a empezar a darnos una platica sobre su tiempo compartido a lo cual mi esposa le dijo que porfavor no porque ya estabamos cansados y queriamos bañarnos y descansar. Lo cual la persona se dio cuenta, y dijo ok vamos a su cuarto, no sin antes hablarnos en el camino sobre el desayuno buffet y una platica, lo cual no pusimos mucha atencion y ya por cortarle la platica le dijimos ok, y nos empieza a presionar con que si a que hora, y nosotros asi de que , sabes que no tenemos hora, venimos super cansados, y no fue hasta que mi esposa prendio la regadera y dijo me metere a bañar que la persona, dijo ok ya me voy despues me pongo en contacto con ustedes. Total al otro dia desde temprano suene y suene el telefono, nos despertaron. No fuimos, y todavia no estaban "casando cuando pasabamos por el lobby, fue incomodo no estar agusto en nuestro propio hotel, entiendo que es su trabajo, pero deben de tener empatia.

It was a good experience

Sometimes was too noisy during the day.

From check-in to check-out everything was great! We stayed 4 nights and we loved it. We had 4 rooms and they were all clean and kept clean with daily service. The tub is a little tricky to get in and out of due to the height. The toilet is seperate which is nice when you have several people getting ready. The balconies were spacious and had great views of the ocean and the pool. Sadly we weren't able to swim at the beach due to the seaweed. We were hoping there was some kind of cleaning process for it but I guess there isn't. We had fun playing lotería in the pool and relaxing in the jacuzzi. We also went down to the lobby one night for karaoke and it was so much fun. We had pizza from the Italian restaurant on site and it was delicious. Across the street there is a taco place you have to check out called Don Gori's. The food is great and the service too. There are several shopping options within walking distance my birthday is in July and I hope to go back and explore some more! The staff at the front are very nice and always offering to help. Laundry is free just get soap and you're good to go!

It’s a great place with helpful staff. The hotel is in a great location.