The staff working in the food and beverage areas were especially hard-working and kind - always attentive and efficient.
That said, there were several areas where the experience didn't meet the standards of a 5-star all-inclusive resort:
Room Key Policy: Only one key card was provided per room, even though two guests were staying. Since removing the card from the power slot turns off all electricity in the room, this was inconvenient and impractical. Two key cards should be issued as a standard, without guests needing to insist