A good solid visit. Rooms are very small but conveniently located close to downtown banff. Ski shuttles were regularly outside. Shower and pipes were VERY loud. You cannot sleep through it and the walls were paper thin as well. The Hot Pool was neat but much smaller than the photos and the sauna wasn't kept very hot either. Staff were nice enough and always available however, they didn’t seem very knowledgeable on any local activities or sights to see this time of the year. Mostly got redirected to available brochures, without much input.

The room was on 2 levels. That was neat. But the the best part was the Cave & Basin hot pool.

Beautiful rooms, amazing hot tubs

Our room cleaning was quite quick and notnwell done..lots of sand etc left on csrpets..

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Good overall Staff were all great !

Suite was very dated and walls are thin. You can hear everything. Also not very accessible if you have children/a stroller. No access into the hotel from the suite. Staff are okay.

Hot pool

Nice room, a little small, but great for a 2 night snowboarding getaway.

The rooms are starting to feel really dated and worn down. The tap in our sink would not shut off. The toilet made a huge bang when you flushed it. The guests in the room above us were banging around all night. No towels at the hot tub both times we went down. Over all the only thing we enjoyed about this hotel was the amazing hot tub, though the jets were only working in 2 sections of it. Extremely overpriced for what it is.

Very clean, and a great hot tub.

The room layout of the superior 1 bedroom was great for a family. The front desk staff were very nice. The hot tub was beautiful.

Great staff, location and the hot tub is what made us come back

Beds were not standard and very short - our feet hang off the end

Clean rooms

Early check in our room and great staffs. Hot pool/tub. Room is clean

Quick trip to Banff and stayed at The Fox. Pros: free bus pass, shuttle if you’re going to the hill, nice grotto hot tub area, friendly staff and easy check in/out. Cons: room wasn’t overly clean when we arrived (floor at entrance dirty, fuzz on ceiling in bedroom by vent which was causing me to sneeze, get stuffed up. Maid came at 9:30, we were getting ready so we said we would be gone by 11 and she said she’d come back. We got back to room at 3:30 and maid had not returned. She came back around 4 so we said don’t bother. The TV’s are not smart TV’s so you have to rely on crappy cable TV :( A TV upgrade to smart TV’s would be nice! Otherwise, stay was good

Room was clean and the Hotel was quiet. Pool area was also clean and tidy.

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GREAT STAY!!!