Overall Ratings & Reviews Piedra De Agua Hotel Boutique Mérida

This charming boutique hotel boasts an unbeatable location, exceptional service, and a splendid array of amenities! Merida is filled with kind-hearted and warm individuals; we felt embraced by the welcoming atmosphere wherever we ventured! Hansel greeted us each day with a radiant smile and offered invaluable recommendations for delightful local bars and exquisite restaurants. We are truly grateful for the wonderful experiences we had!

Perfect location. We were able to walk to most of all the location that we wanted to visit. Nice little pool! Customer service was great. Our bathroom was a bit to small other than that it was perfect!

The location was perfect. The hotel was lovely and the staff was beyond helpful and friendly. Absolutely loved it. We would definitely stay there again.

Walkable for shopping safe dining options

If you are looking for beautiful old world style property with lush gardens and courtyards. This is the place.

Is not bad but for the price need more service room like drinks in the Cooler nothing the have in the door more safe

Pésima experiencia! Lejos de ser un hotel boutique. Demasiado ruido, sin elevador, sin ac en las áreas generales, el menú y room service muy pobre. No es recomendable irte por recomendaciones pésima opción .

We really enjoyed our stay. Great location, very close to everything. Property is beautiful and well maintained. Staff are friendly and helpful. You should be aware of the street noise though. We slept with a sound machine which made it no problem. Location was worth the trade off. Double shutters to balcony door blocked out all natural light during the day, so it's all all or nothing situation. We kept them closed all the time to avoid letting bugs in. Also, there is no elevator, but the staff was happy to carry luggage upstairs for us. Valet was not always available, so we sometimes had to walk to/from the parking lot a few blocks away. I'm providing this feedback just to help future guests be prepared. I would still recommend this hotel when staying in Merida.

Excelente

We loved the Piedra de Agua Hotel!! LOCATION LOCATION!!! Located 1/2 block from Plaza de Armas/Catedral, shopping and great restaurants. Staff at hotel was awesome, they went beyond to make us feel comfortable, provide us with lots of area details, they even accompany us to the church were we had a wedding. Food was great!!! People cooking and serving us were incredible!!! LOVED EVERYTHING ABOUT IT!!

A wonderful historic boutique hotel beautifully situated just a block from the main square. The staff were fantastic and very helpful. We were very comfortable and happy with our stay.

Lovely stay. Would definitely recommend!

Very good experience - nice city hotel with friendly team. You get a nice view of the cathedral from the outside bar. The hotel were very responsive to our restaurant recommendation requests and organised us a private driver for a tour who we loved and was very affordable. The room and bathroom was small but fine if you’re out and about and everything was clean and comfy. Great location!

The hotel was very pretty and convenient from downtown. It was hard for older people. Didn't have an elevator and no one could speak any English. Food was okay. Very limited choices of food on the menu.

Great staff, no upgrade, very beautiful hotel in great location

The staff was amazing and friendly & the location was perfect!

Super friendly, love it

Beautiful property and wonderful staff. Will definitely go back.

Lovely hotel, not terribly attentive staff convenient location

Daniel and Hansel were incredible and I truly recommend you get to know them as they will ensure you have all that you need.