Overall Ratings & Reviews Great Wolf Lodge Cincinnati/Mason

It was a great family getaway

Very spacious

About 45 minutes of our time was wasted when we first got there due to being put in a room where someone else was already in the room so we had to drag all of our lugg down to the fist floor to a different room. In that room there was a big section in front of the microwave on the floor that was soak and wet also the kids light in their room didn't work. I did let them know this at the front desk but they didn't really say anything.

Had a great time everyone enjoy the Waterpark, room were nice and staff nice and helpful every friendly. Would have been nice if you had a way of notification when there was activity going on we missed stories,could you have a list of times and activity some were so kids could go to them .

This has been a easy experience! Expedia helped me book my stay, and made coming in and checking in so smooth. The staff here has been amazing. They are all so kind. Everyone had a smile on there face, they delivered creamer to my room. I even had a nice janitor man give me some creamer too! Its been one of my best stays anywhere. The room we booked was exactly as shown, and very clean! From the mirrors to every nook its been clean and smells nice too. Even the pool area was clean. The food courts were spotless. Absolute blast for familys

My kids and I enjoyed our stay.

Family fun

Okay so the lodge itself is very little kid oriented. However, when you pay prior to going, beware their systems dont register that. When i used kiosk they said they would put a 119.00 hold on card for 100.00 depoait, and 19.00 per might for parking. That was feasible, however they help 389.00 on my debit card. I seen this and went to the front desk, manager was apologetic, reassured me he had corrected it. Woke up next morning and checked it, and now they had held additional 289.00 on my debit card. I was now almost $800.00 tied into this stay, not including the amount i paid for my family to stay there initially. They had al of my money tied up in holds. Needless to say to try to make it better they did give our family vouchers for breakfast and lunch, then each kid 10.00 in the arcade. Which was nice, and accommodating, but im still waiting for my funds to be released a day later. Moral if story: Don't use your debit card here, ill never do that again, unfortunately thats all we had. We just wanted to try something different with pur kiddos, and may not ever try it again.

Had couple of minor issues but overall stay was good..

Overall, the experience in the water park was good. However, never visiting a Great Wolf Lodge before but always hearing good things about the place, we were very disappointed and upset to find what looked to be poop on two of our pillows. When I showed the pictures of the pillows to the staff at the check-in desk, I got nothing but an empty “I’m sorry” and was dismissed as quickly as possible. Before leaving the room for the last time, I made sure the dirty pillows were situated in a way that the housekeeper couldn’t mistake them for being clean.

Loved it!

Great trip

Family friendly with fun slides! Has indoor and outdoor swimming areas. Indoor activities like golf, group story times and a QUEST game. Shops and restaurants inside as well & coffee shops.

It is outrageously expensive and having to pay 30.00 to park for 2 nights is too much! There is not enough supervision over the lazy river. Kids are in there swimming without a tube and pushing and being disrespectful. An adult cannot enjoy the lazy river to just float on the tube because the kids are not supervised. The food is expensive.

Everything was great except when the power went out for over an hour.

Super nice for the kids

The grandkids had an absolute blast here. My only complaints would be the staff weren't very helpful and the lack of dining options. For the price, the food was medocre and they were out of several things. The pool staff was amazing!

This was our 2nd time staying at Great Wolf. Had a great time. The breakfast buffet was great.

We had a wonderful time! Clean rooms and very friendly staff.

The location is convenient to everything. Staffs were friendly. Outside pool closed. The room walls have food stains and the blanket were dirty! not washed?? There were too many goose poops everywhere in the parking lot, full of bird poops in the veranda and all over the chairs and table (did not even use it).