Everything was okay. Staff in SPA wasn’t

Great location super spacious and very clean

The male staff member at the front desk was extremely kind and courteous. Thank you. The room was clean and well maintained, and we felt very comfortable throughout our stay. Also beautiful view.

Excellent. Great staff, good standard 5 star hotel.

Perfect stay in an ideal location for everything. Staff were very helpful although we did get given the wrong information about their New Year’s Eve celebrations but it may have been more of a language barrier. Overall would definitely recommend this hotel.

Breakfast had lots of choices, but everything was extremely bland and tasteless

Love the location

Excellent view from the hotel room, nice facilities

I stayed at the Swissôtel for two weeks. Everything from the staff, room, breakfast, gym, spa, and fine dining were flawless. This was my second time staying at the Swissôtel for weeks on end. I will keep returning.

Great facilities good sized clean room, massive bath, great spa and delicious breakfast 5 stars from me!

The breakfast was nice but room service wasn't available at other times that I wanted. The room was great value for money. The housekeeping was a little bit slack but the room was clean and we enjoyed our stay.

Helpful front of house staff

We didnt eat breakfast.

Lovely big room, lovely view and rooftop bar

This hotel does not live up to a five star standard. The foyer and overall ambience are great but a lot of improvements are needed. The rooms seems great surface level but staying in them you realise they are very dated. Lots of scuffs on the furniture, bathtub and water damage and marks. Only one usb port near the television in a slow and ancient device that includes an iPod player. Can't stream on the television. Spa is very different from advertised. You cannot see the city views from the swimming pool windows like at The Shard as there are grates blocking it. Spa was a bit dirty and grotty and very overcrowded. Just a small sauna and steam room next to pool. Women's changing rooms was flooded with inch deep water when I raised concerns on hygiene and safety they weren't bothered. Requested for my room to be cleaned twice and out for many hours and was never cleaned. Breakfast was fantastic first day and then following days seemed very understaffed and unorganised the staff seemed under a lot of pressure and they were very nice and so I felt sorry for them. Location is great. Horisont restaurant had no atmosphere so we went to the bar adjacent for food and champagne and it was very nice. I think they just need to update the rooms, make the spa better and hire more staff then it would be very excellent indeed.

Excellent service, staff and cleanliness. Top marks to Swissotel. Highly recommended.

Housekeeping and upkeep of the property was second to none. Remarkable resturant in homely settings on the 30th floor, and Spa access at a reasonable price also. Second visit to this Swissôtel, and cannot recommend highly enough. Staff deserve praise for their professionalism and welcoming attitude to their guests.

Breakfast was great, except for waiting time to getting an omelette! Unfortunately, only one person preparing, not good ... when busy... Please note" the two young Black Ladies, were excellent at their job. Always... ready with great service/smiling attitude! Thanks...

Quality/price ratio is very good. You get your money worth. Relatively to the other hotels, it's about average in terms the price and yet you get a luxurious experience. Their restaurant, bar, and masseuses although are expensive but also worth every penny.

Thee hotel was as advertised. Great stay