Dated

Arrived at apartment to be told that they had over booked I booked well in advance,we were taken to another hotel which was appalling it had cockroaches in the cupboards we were told we had to stay for three days till a room was available on the Wednesday I am very disappointed about this and I am looking for some sort of compensation for the three days we were not in the apartments that we booked.

Hospitality can be better

Worst experience. Firstly full payment was taken out my account with out my permission because I added on a extra day stay. Was meant to pay on arrival. Lost my bank card 2 weeks before travelling but got a new one in time. Turned up with my 6 year old son and refused check in because they needed to see my old payment card even though I'd payed.after 3 hours trying to find a phone number or someone from hotel.com for help was impossible. After raised voices with hotel manager made my son cry. I was then forced to pay for the full stay in hotel again on my new card with our spending money then waited 3 day's for a refund. 3 days no money, no help, from hotel or hotel. Com. The room was the furthest away, 6 flight of stairs the lift was broken. The room was so bad condition I almost walked back out . Paint flakes whole balcony, broken bath, holes in walls, stained bedding that was so worn and old , cooked lid broken, fridge no door shelves missing freezer door, dirty room. Looked at other people's rooms and ours was so bad it looked. Like a different hotel. Purely stayed so my son didn't cry again. No phone number to speak to hotel.com. virtual assistant had no options for help with this subject. Live chat resolved nothing at all.

Overall a pleasant stay but air conditioning faulty so very hot in the evening so not great for a good nights sleep. Bathroom shower complete rubbish, old and in need of complete refurb.

The facilities are poor. The shower is impossible to use. Breakfast is poor. No wifi except the reception.

Great location, really decent rooms, reviews are too harsh.

Have been here several times and will be going back again . Always a warm welcome and nothing is too much trouble . Accommodation is simple but just perfect for us as a base

Run down and dirty , smelly leaking drain outside our patio door , tv not working and nothing done about it despite complaints to the management , all in all very disappointing and would not recommend

Wszystko było super łącznie z lokalizacją hotelu. Jednakże potwierdziły się wcześniejsze opinie gości dotyczące klimatyzacji w pokoju. Klimatyzacja centralna po prostu nie działa i nie wyobrażam sobie tam pobytu w miesiącach letnich. Poza tym wszystko na plus

We knew exactly where this apartment hotel was. Its location is right over looking the beach just perfect for us. We did read the hotel needed updating We booked a one bedroom apartment and paid extra for a sea view, which was beautiful. The apartment was big, very clean but needs an update. We had a very comfortable 6’ wide bed. The staff are all lovely people, very courteous and friendly. The hotel is very clean. The only downside was having to pay €40 to use the safe in our room. Felt this was excessive. We have never paid to use the safe in an hotel before. We wish the reception staff could smile a bit more and be more friendly. However we are hoping to return next year.

You’ve had several phone calls and communications from me explaining that due to the appalling condition of the rooms we were unable to stay in the hotel. We booked into another hotel and stayed in that hotel for the whole duration of the holiday. You were unable to secure a refund and apart from speaking to the night porter you did nothing to help. Very disappointing customer service in your part.

Our room smelled musty (we had to sleep with the door open to breathe!), it was dirty and run down. It reminded me of student hostels in Eastern Europe, where we stayed during a class trip in elementary school in 1998. We could switch rooms after 2 days, our 2nd room was ok, but the 1st one basically ruined our mood for the whole stay. I don’t understand how they still operate and have the nerve to sell these rooms for this price. Beach is ok, but water is not clear and is crowded with old people. Everything is very overpriced, but bad quality. You constantly feel ripped off.

Great location next to the beach, cheap and cheerful. Very dated decor bit it was clean and tidy. Staff are friendly. However, on arrival i was told that there was no room available for that night so i was taken to a villa 5km away to stay while a room became available. Not ideal.

Worst hotel I've ever stayed in I can't actually believe you have this on your website Manager is the rudest most horrible individual I booked 16 rooms for a work event and she must of screamed at most of us. I will be taking my complaints further

All good but hotel need some money sjemt on upgrading. Maintenance poor. Tennis court out of action... not enough pillows... wifi only avsilable in reception But would come back again... service good... breakfast exvellent... lovely location... nice swimming pool... staff always friendly and helpful

Friendly staff and very welcoming

The hotel decor is dated and the room amenities (sockets, wifi, drying facilities) are limited so our initial reaction was slight disappointment. BUT the hotel was very clean, and the staff were very friendly, helpful and efficient. The breakfasts were very good but the dinners were a tad repetitive. I'd recommend B&B rather than full or half board. The best thing about the hotel was its location - right on the fabulous beach, close to several restaurants / tavernas for some choice - but far enough away to be quiet. Its also on the bus route (every 20 mins) into Coral Bay and Paphos when we wanted more entertainment. Overall, a good place to stay.

Excellent location,good maid service,excellent evening dinner menu and good food.

this is a pretty old hotel and the rooms are very simple with old furniture.internet is available in the lobby. the hotel is very clean and the service is good. the beach near is amazing