8.4
Very Good
From 980 reviews
Cleanliness

8.8

Room Comfort

8.0

Location

8.4

Service and Facilites

8.4

Traveler Reviews Hotel B Cozumel

Number of reviews per page
20
40
Top reviews
Judith L
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Ed breakfast buffet!The location & setting is beautiful, oceanfront, but there is no sandy beach! There is, however, a nice sandy area overlooking the ocean. Two restaurants are reasonably priced, with friendly service. Excellent includi
Felicia
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel B Unique is incredible! Marcela, David, Raymundo & Eduardo made us feel right at home. Days by the pool and sea were just what we needed & we’re grateful for the blessing of calling it home for a few days. Can’t wait until next time!! Highly recommend.
gregory
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This hotel is one of those hotels that get you with hiding fees and then you’ll just see them on your credit card
Jeffrey D
icon-Leisure
Leisure
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Overall very disappointing. I left a day early. Run down, smelly and under construction (noise and smells). Staff in the two restaurants and the food was excellent. Reception was poorly managed, slow and unaccommodating. I do not recommend this property.
Billy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Our room and view were amazing!! The staff were fantastic!! Food was delicious and they were more than willing to make some things that weren’t on the menu like a simple sandwich 😊. Our only criticism would be the lack of hand railings and a way on and out of the family pool, pretty much have to climb out.
Sue
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The staff were very friendly and welcoming, everyone greeted us wherever we were. The outside areas are wonderful, the restaurants are beautiful and the food is good. I love the rocky cliffs, tiny lagoon and the decks with stairs to access the sea. There are comfortable chairs and loungers and the pools are very nice. We chose an ocean view room and it was lovely to have the sliding glass door open at night and listen to the waves. The beds are decently comfortable. There was also a bar fridge in the room which was a bonus since it wasn’t listed in the description. The room is a bit tired and after waiting for an hour for it to be ready, we discovered that the deadbolt didn’t work so we just used the little chain to secure it. We were only there for a night so asked maintenance who showed up to wait until we left as we had no plans to leave the property. There was no hot water the next morning at 9am and it’s worth noting that there are no extra plugs, at least none I found, at the nightstand. There was a plug in the bathroom and one for the fridge and coffeemaker so we juggled charging things. Not the end of the world of course, we should be reading a book. Despite a few snags I’d come again because the outside space is really wonderful and I’d like to try B Unique, it is more upscale but there was no room a available for three.
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Lea
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room was always clean! Staff were always helpful and attentive. The shower was awesome. The outdoor spaces were so beautiful, the snorkeling amazing, other guests were fun to chat with. I loved having yoga available a few mornings and the breakfast never disappointed! So glad we booked Hotel B.
Robert
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff was courteous & attentive to our needs. We enjoyed the view, the pools, comfortable furniture, Sunshine, Sunrise & sunset. The food was good.
AShaunti
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

beautiful
Cary
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Great property. Views and access to Snorkeling and scuba diving was outstanding. Before pools and views. Marco was excellent as a Bell Captain helping us with restaurant and other recommendations and was very friendly. We will come back. Great experience!
Bill
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great friendly staff, clean as needed, and great food and atmosphere.
Michael
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Everything was perfect
Kimberley
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Steve, they were amazing kind and helpful
Meguru
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The room was very small.
Elan
icon-Family
Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great breakfast.
grant
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Breakfast was very limited . limited restaurants and food options unless you want to go into town Room was noisy tough to sleep early with the music from the bar. road noise + others in the building above us. Strong sewer gas smell often. slow draining sink
Rodrigo
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

My experience at Hotel B Cozumel was incredibly disappointing from start to finish. I chose this hotel expecting comfort, good service, and basic hospitality—but it failed on every level. The room was poorly maintained, with clear signs of neglect. Cleanliness was far from acceptable, and it felt like nobody cared enough to fix or improve anything. The service was just as bad—slow, and disorganized. On top of that, the overall atmosphere was chaotic and unprofessional. What should have been a relaxing stay turned into a frustrating experience that last only a few hours as my wife and I decided to walk away from this place and make a reservation in another hotel, last minute. For the price they charge, the value is absolutely not there. There are many better options in Cozumel. I would never stay here again, and I don’t recommend it to anyone looking for a comfortable or enjoyable trip.
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Moises A
icon-Leisure
Leisure
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The staff was amazing
Greg
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Room was spotless staff was great swimming pool was amazing really enjoyed our stay would definitely stay again
Sawyer
icon-with Partner
with Partner
6.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Rooms are dimly lit and only have 2 outlets, 1 in the bathroom and 1 above the small, tepid mini bar fridge. Very simple room with a decent shower. There is no info in the room to assist the guest with basic questions; when we tried to call the front desk by dialing 0 on the unlabeled phone, no one answered. The macrame chairs are pretty & sturdy, but the bar across the back kills your back. A number of guests waited in the open air lobby with us for several hours as none of the availabe rooms were ready before 3. The staff was nice enough, but we are unlikely to stay again.
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