Beautiful apartment and the grounds were lovely!

Another lovely stay at this hotel. We had a lovely 1st floor room with a floor to ceiling view of the lake. Great choice for breakfast. We used the pool & spa, that was an extra £10 each. It was nice when it used to be included in your stay. Pool was a bit on the cold side. Only negative was the noise of people going to bed and chatting down the corridor all through the night, being woken up at 4am with that wasn't great.

Very friendly and helpful staff

Lovely quiet location with beautiful lake views and good food.

Stayed here for 1 night with work colleagues, my room was clean and comfortable, and the breakfast was fantastic. Used the gym facilities. However, a little bit disappointed I had to pay for the use of the pool even though I was staying there overnight.

Fantastic location and facilities. Good restaurants on site and good breakfast.

Good location and surrounding. The botel is lovely with a great view across the lake. The only downside is the heat in the room, with no air con and a fan who wasn't powerful enough to circulate the air which made a poor night of sleep. Breakfast was good, love the choices.

Fantastic experience for the weekend Room / food / facilities excellent Down side no air con and the bed was too soft - could not cool the room down and didn’t sleep well

First time there and it was such a lovely weekend. The weather was great, the staff were polite and very helpful, and access was easy. Everything seemed great, and I would love to visit again.

Rooms have fans but no air con, worth considering if visiting during warm nights.

Excellent stay

Well, the location is very good overlooking the lakes. However, the rooms and staff are a mess. Starting with the room, the shower screen was broken and flooded the floor, the safe had no batteries, the headboard was hanging off the wall, the balcony was filthy and the furniture falling apart. I tried calling housekeeping and reception to report the problems but no answer after 15 minutes on each. I finally gave up and went down to reception to report the problems, no action taken despite reminding a further 2 times. Room not made up on second day, reported this again and was told it would it would be made up immediately. Never was. The decking around the outside of the hotel was nice but needs stinging nettles and weeds removing that are growing through. Paid £80 for a few hours in the spa only to find it full of kids. Don’t get me wrong, kids enjoy a pool but having paid £80 for my wife and I it was less than relaxing. On the plus side the food was good, especially the steaks with peppercorn sauce. All in all rather disappointing as the place could have been so much better.

First of all, location, view and hotel was lovely. Breakfast was lovely also so would recommend. Just for info though where we were disappointed, No air-con in bedrooms and in the reception area where we spent quite a bit of time, they would t put the air-con (assuming they have there) making it very uncomfortable. Pricing in that area was high also. The other bigger issue is that we paid a very high nightly price where we though we could use the space facilities but were told that if we didn’t book a spa, we would have to pay £10 per hour per person to use the swimming pool which defeats the object of going to a Spa hotel.

lovely location very comfortable and helpful staff

lovely location very comfortable and helpful staff

The bedrooms are in need of updating, the furniture was very worn as was the bathroom. I was not happy with the general condition of the hotel.

The room is a bit dated and very hot

Stayed in room 152. Bedroom was lovely and bed was very comfortable. The bathroom very old and needs refurbishing desperately. Paid extra money to have a lake view and had the worst possible view of the lake at the end it looked like a slurry pit. Staff were lovely and friendly, breakfast was amazing, would definitely come back to stay, but would make sure I’m not staying in that room as it was not worth the extra money for the ‘view’.

The property is in a beautiful nature reserve area with lots of activities to do if on holiday. The hotel has lovely views, modern and spacious. However lots of niggly things made the stay un-relaxing and felt like they were just out to charge every part of your stay extra fees and if i could have cancelled my stay and gone elsewhere I would have. E.g. if your room is already before check in time you are asked to pay an early check in fee which is the first I've come across this. Also not able to use the amenities as they are all an extra fee, no complimentary use of the pool which again is a first for me in hotels and not mentioned on Expedia. In the brasserie the food was fine however there never seemed to be enough waiters and only saw them again when we'd almost finished our meal, mine was missing items and the creme brulee was not set and runny. We were going through a heatwave and the rooms do not have AC or fans which is definitely needed on the top floor, it was so hot we couldn't sleep. I understand due to being in the location they are they couldn't add AC however fans could be installed easily, plus the bedding was still heavy winter duvets and no light sheets,. Reception were very helpful to move us rooms due to ours not having net curtains so our neighbours could easily see into our room from their balcony which was one plus.

Hotel and grounds were amazing, the view are breathtaking. Only let down was the spa for such a large hotel the spa wasn’t big enough. They charge £10 per person for the use of the spa for 1hr. Free if you book a treatment again maximum use 1hr. No where on the hotel description did I see a charge. If I did I probably wouldn’t have booked as we were looking for a spa hotel. Thankfully the weather was wonderful so we enjoyed the surrounding area and hotel grounds.