Hotel feels tired. Carpets on stairs worn. Menu limited. Bedroom tiny and a bit basic. Staff trying to help but feels understaffed.

Nice staff! But the rooms need a lot of things to be fixed or replaced.

We had a lovely stay for the very special wedding of two of our closest friends Ian who welcomed us was amazing and looked after us throughout

This hotel was an unexpected gem in a lovely woodland setting

This hotel has so much potential because at first glance it’s absolutely beautiful. Unfortunately, a few things really let it down during our stay. The pool area was quite grubby, with broken tiles in the hot tub and the pool itself looking dirty. When I mentioned it to staff, I was told they didn’t currently have anyone to clean the pool, which honestly showed as it looked like it hadn’t been properly cleaned in a long time. Our room itself was lovely and nicely presented, but we were disappointed by the shower and bath only having lukewarm water. Other guests in our party also experienced the same issue and complained about it too. The bar area is really nice and decorated tastefully, which adds to the overall charm of the hotel. However, the ground floor toilets were also dirty, and across the two days we stayed I didn’t see any cleaners around at all. It’s a shame because the hotel could be amazing with better upkeep and attention to cleanliness and maintenance

The rooms are very warm and those in the old wing are quite dated. The gym could do with more equipment and the spa area could do with a shower. The breakfast was hearty and the staff were great.

This hotel was one of the best we’ve stayed in… the staff really to above and beyond to make your stay as enjoyable as possible nothing was too much.. shout out to Ali and excellent massage by Erica, breakfast was very good and the spa and pool really nice to spend an evening relaxing.. we will defo be back

Terrible hotel. Avoid

A

Bedrooms were lovely and most of the staff couldn’t do more to help you. The gym is very basic , and was disappointed the pool was cold and lots of tiles need fixing. Breakfast choice and quality was good

Hot water for tea from flask

The overall experience was very pleasant, the staff super friendly and helpful. Only disappointment was the tiny gym, which we were unable to use because one person was in there cycling! However the spa facilities made up for it, and the spa treatment was exceptional. Came away feeling relaxed and rejuvenated. Looking forward to our next visit, would highly recommend.

Perfect stay

Beautiful location.Breakfast was basic. Staff were very friendly! I was disappointed that you had to pay extra £5 to enter the spa. We weren’t allowed to use the gym without membership. It’s a hotel and spa so I did not expect extra charge. Also no bathrobes even to hire. Disappointing for the money and to only receive a basic service.

Excellent Hotel, relaxing atmosphere, attentive staff, lovely rooms and first class food.

We had booked a basic room as only there for 1 night but told on arrival there was no lift in that part of the building so we had to pay to upgrade so my husband could access a room. The room was dusty. The bed was ok but we've had better and the shower was over the bath which again made it very difficult for my husband. Definitely wouldn't use this hotel aga.i

Paid over £210 per stay (1 night with breakfast). When arrived at tiny reception which tuck away in the corner, we required to pay extra £50 for deposit for against the damages during stays and extra charge (£5 per person, per day) to use hotel facilities like cloudy water pool (enough upto 6 swimmers), small jacuzzi (enough for 4 bathers), black coloured sauna (enough to fit 4 people and also looks like being burnt!) and normal size steam room!. There was NO drinking water available at all as staffs were not checking regularly! These facilities are not ‘premium standards’ shouldn’t be allowed to charge extra £5. Breakfast was up to standards with different choices of foods!

friendly helpful staff

Lovely hotel excellent staff.

Nice & nice