Not applicable as only used the bedroom

Hotel is in a lovely peaceful setting. Nice outdoor areas. Harry's bar had good food. We didn't have time for the spa so can't comment on that, but we really enjoyed our one night stay

Extremely good experience at Horwood House. Everything from the greeting at reception to housekeeping was faultless. Stayed in a deluxe king room which was as expected but above all, very clean and well maintained. Would stay again if in the area. They had the most attentive and polite staff I've ever encountered in a hotel.

This is a beautiful hotel, really enjoyed our stay. We had a meal in the restaurant, which was beautiful

Its ok. Lovely rural setting. Average but v small room which felt dull and dated. Decent buffet breakfast. Nice spa. Lots of families. The Issie’s they have is the staff who while trying to be helpful were masking the fact that many were untrained and in turn unhelpful. Solid 5/10 a but with great potential if the management took the training seriously.

We would highly recommend this hotel. We had a very comfortable, relaxing stay. Breakfast was plentiful and all freshly cooked. Our room was spacious, and very close to the spa, late afternoon swims and relaxing in the sauna and steam room was a luxury. We ate each evening in the dining room lots of choice, staff were very attentive and food was delicious.

Terrible experience neighbour knocking on thin walls no tv or music but still caused upset in stay as walked into room once knocked door and asked when leaving hotel? Everyone paid for room invasion of privacy and I’m single mum with 6 yr old in room. No security or cameras to verify just friend few doors away called reception.

The location was great for our trip. Lovely to be able to travel with our dog. Harry’s food options were delicious!

Breakfast had a good variety and staff were quick and polite. The Bar staff didn’t seem to know which bar we could get what drink from and were quite slow in serving. Reception staff were efficient and very pleasant

This is a really lovely hotel, convenient location, it has just had £6.5M Spent on it, a very nice spa, restaurant and the breakfast is lovely too.

Lovely Hotel. Staff polite & breakfast exceptional

Shower temperature couldn’t be adjusted, shampoo/shower gel bottle were almost broken.

Tried to arrange everything in advance for a stay with my mum, who has mobility issues. Staff were very accomodating, however, everything was a little further away than they made it out to be. Which did cause some issues. Fine if you are a wheelchair user, but my mum uses crutches to get around. It was not that easy for her. Rooms are very basic, for the price and the attraction of "Horwood House". Be careful, the beds are on wheels, which surprised my mum, as she almost fell off. They are also pretty firm matresses, not the most comfortable night I've ever had. I also had a dripping noise all night in my room, that sounded like the buildings heating. The pool/spa was lovely though. Not many changing facilities, so queues happen often, but it was nice and modern and clean. Dinner at Harrys was excellent. Fresh, hot and delicious. Be aware the cocktails are very expensive though. Breakfast was a disappointment. Definitely not worth £20 per person. I know its geared up for wedding parties/conferences, but the quality was so bad and nothing was as warm as it should be. The staff however, are amazing. They were so accomdating, friendly and willing to go over and above. This ranges from reception, to the staff at Harrys, the Spa and 1911 for breakfast. The staff truly made the visit special, even if some of the other stuff was a disappointment.

Always excellent

Great facilities and grounds , clean room and friendly staffs

The spa area was more like a public swimming pool. Cramped, noise and dirty. Not a relaxing spa break hotel for sure!

Spa was nice a little busy but not overwhelming. Bar staff could show a lot more courtesy and some general hospitality. We were left just standing at the bar for 5 minutes without even being acknowledged until one of the waitress came off the floor to take our order, felt slightly uncomfortable like we weren’t welcome.

Amazing customer service, Great food and very clean environment. 100% recommendation

A modern bland extension to a country house. Room was unremarkable. Bathroom was disappointingly shabby. Bar and restaurant were ok, but nowhere to sit at the bar, I could only sit at a dining table set for dinner when having a drink at the bar. It was not comfortable and gave the impression I was encroaching on dining space. Staff did not come and clear table either. Overall disappointing. Looked nice in the pictures but the experience did not match it.

We were attending a wedding