The place is clean, but the property looks old. There's no
Angel Eugenio De León
Leisure Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Services was amazing. Staff was kind and always there to help.
Emilio
Leisure Family
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Colonial style hotel
Gretchen Flores
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Great experience with Hotel staff; very friendly. Continental breakfast was included with hotel fare and food quality was good. Nevertheless, pool area needs to improve the cleanliness. However, will definitely stay again ;)
Great location and indoor gated parking, is walking distance to restaurants. Older hotel but has its charm.
Denise
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Great hotel
Billy
Business and Leisure Family
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
I appreciate the unique decor and charm of another era with wood and metalic accents and the stone paved courtyards. The chandaliers could use some replacement bulbs for full lighting effect. Still after 15 years I return during every visit.
Rafael
Business with Friends
6.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
No breakfast for 2 days in a row
Juliska
8.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
The staff was very nice. I had two separate reservations and both rooms were very traditional which I loved. The only negative thing I would say was the second room and some mold but it was very spacious. The property was very nice and the location is in walking distance to nice restaurants and everything else.
Boris
Business and Leisure
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
The staff is always Tremendous and Jose checked me out this afternoon very pleasant and polite The Photos are from Calle El Conde
carilina
Friends and Family
10.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
All perfect
Teena
Leisure Family
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
The concierge was helpful. Great location. Walking distance to many shops, historical sights, and eating establishments.
Kirsten
Friends and Family
10.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Gorgeous hotel in super convenient location. People were great.
ines
Leisure Family
2.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
No air conditioning. I booked 2 rooms, we were switched to 3 different rooms in hopes that the air conditioner was working. It was a warm evening that made for an uncomfortable stay so we left to another hotel.
AVERY LYDELL
Leisure
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
It is a pleasure to stay at the Palacio. I'm treated like family. The staff is always available and willing to assist me with anything I need. In the heart of the Colonial Zone, the location is perfect for dining, entertainment and shopping.