My stay was disappointing to say the least. Firstly, they checked me in, and when I got to the room, there was already people in it. They then upgraded me to a room with a badly strained carpet, paper peeling off the walls and signs of dampness. The property externally was in serious need of maintenance, paint was peeling, gutters were full of weeds. However, the bed was comfy and the food (fish & chips) was very good. However, a shower in the middle of a wall over a double sized jacuzzi bath was a very strange look. Sorry, but I don’t think I would stay here again.

Quiet location. Great food. Spacious room and grounds

The hotel is dated but well managed and excellent staff ensuring comfort and a good experience.The staff went that extra mile to assist with our arrangements as we were attending a party somewhere else. We would visit this hotel again without question if in the area. We did have breakfast which I must say was the best breakfast We have had in a hotel for a long time. Reason for this is cooked to order. Evening meal was very enjoyable too. Well done.

Hotel was nice very quiet no problem at.all

We used this hotel as a base for the British Open Golf at Royal Birkdale, Southport. Whilst being further away than we thought (our fault not theirs) we had an excellent stay with the staff being very friendly and helpful and a good evening meal in the restaurant and a very acceptable breakfast the next day. If staying in the area, I'd highly recommend the Brook Hall hotel.

I'm not wanting to comment.

A little tired, could do with TLC

Had a brilliant 2 night stay at Brook Hall. Staff were very helpful and friendly and the the rooms were good, had a great night on the Friday ther as there was a Jazz band playing in the gardens and into the lounge later. Will definitely be back

We had a lovely stay, we really enjoyed our evening meal and drinks. Played lots of pool in the games room and the staff were lovely and helpful. We will definitely stay here again. Thanks

Everything is to great standard, accessible and very and helpful friendly staff. Very well priced too.

This should have been lovely, spa bath in room, bathrobes etc but unfortunately it was disappointing. Tied decor, no bathroom lock, the noisiest flush on a toilet I’ve ever heard, bath plug didn’t fit properly so water drained away, window handle broken so it couldn’t be opened (it was over 30degrees that day). The reception area smelled like a carvery which was off putting. My biggest issue was that we booked a room specifically for the 3 single beds but it was made up as a double and a single which was not what we wanted.

The room was spacious, comfortable beds . The staff were friendly and helpful . Large car park on site .

Room was tired, duvet was below standard and lumpy, mattress should have been thrown on the tip 10 years ago. The bathroom was in need of a refit too. I tired the restaurant, ordered the prawn chilli linguine, looked forward to it but was very disappointed. Linguine was in a watery, flavourless soup, tinned tomatoes with a bit of black pepper and some prawns. I ate the prawns and left the dining room, £18 was also a bit steep!! Reception played music so loud I could hear it in my room, with the TV on and my door closed. The grounds were nice, although the "pond" at the end of the garden had rubbish in it and the water was not pleasant. Unfortunately I won't be going back, wasn't value for money, Premier Inn would have been better!!

Excellent staff. Very accommodating for my dog!

Great little spot. Friendly staff. Decent breakfast. They had a local jazz group playing on Friday night. Fun to listen to. Just 6 old timers singing. They had a large wedding on Saturday night and we were concerned we’d be disturbed by music and the guests enjoying themselves. We never heard a thing and slept peacefully on the very comfy king sized bed.

Nice hotel in a lovely location with an excellent restaurant

Room was tidy but a bit worn in places, shower wasn’t very warm, property itself was a bit run down, and there was a strong smell of cigarettes on entry and through out the hotel, room was fresh though But the staff were lovely, breakfast was brilliant, out the way off the main road and quiet at night bed was very comfy! Stayed for a wedding reception, the event room was really nicely decorated and spacious! Bar a bit pricey though £5 pint of coke!

We had a lovely stay. The staff were absolutely amazing, friendly, welcoming, and genuinely focused on giving us the best experience. The family room was spacious with beautiful décor, and the location was perfect for visiting Chester Zoo (less than a 15-minute drive). The kids loved the games room, and the food was impeccable. Breakfast the next morning was cooked fresh to order, and the chef personally greeted us. He was so lovely and nothing was too much trouble. The only downside was that the jets in the bathtub weren’t working, which was one of the reasons I booked. Because of that, I’m giving 4 stars instead of 5. We had a fantastic stay and would definitely return.

Food was excellent staff helpfull especially gary

Everything, the staff are super lovely, comfortable beds, food looked amazing drinks at the bar or sit in the lounge. Baths to due for lovely deep and lashings of hot water. Breakfast was just amazing fresh fruit, coffees pasties cereals and a great option of cooked all lovely a secret little hidaway greart amikies girls trip or a romantuc get away secret little hideawat and only 10 minutes from shopping outlet