Plenty of disabled parking but both pavements leading to the entrance were inaccessible due to a litter bin on one side and a damaged/leaning parking post on the other. The bed was far too low and far too soft. Air con didn't work but when I reported it they obviously couldn't fix it so left a fan in our room, which was appreciated. Pub Grill menu overpriced and poor quality, service poor as we had to remind them about our drinks order when they brought the food. Breakfast was very sparse, no signs offering eggs cooked to order, pastries very dry and definitely not worth the money. Wouldn't recommend.

Upon entering, we were greeted with a smiling face, checked in promptly, opened the door to our 2 rooms, they were amazing, Clean, smelled fresh and new, the management really understands what is important to guests and have nailed it, we would definitely stay here again, this was our 3rd time, the Pool and Gym facilities are on parr with a premium gym. We spent two days in the pool and spa facilities. Excellent staff and friendly, well worth a stay. Thank you

Top class. Well recommended

Lovely lively hotel with a Starbucks in the lobby and a sports bar . They had a wedding the night we arrived so it was very busy but we had no noise issues at all on the 2nd floor in the club rooms. Very clean hotel with ample parking. Breakfast was really good and there are lots of restaurants close too. Perfect location with a tram stop close by. My family ( teen children) really enjoyed our stay and will be back 100% .

Very spacious rooms and have everything you need, the lift was also out of order and the staff helped us get to our room. Only negative that could potentially be a risk to especially in the family would be the hot water temperature, will gradually get hot for 10 seconds as I like my showers hot I have actually ended up with burn marks on my back

The room was tatty and lots of paint missing on windows in main room and doors in bathroom. The shower head was thick with black grime/mould and even though staying for 3 nights and the sign being outside the door on time each day, our room wasn’t cleaned once. Cleaners came in first day and changed the towels but that was it. I then had to ask for towels each day after. There weren’t enough towels for two people to start off with. Workmen starting at 8am a few doors down, why, when people are asleep and paying for the privilege?? Parking charges were messed up by reception staff after checking twice over! The pub/grill on site was brilliant though. Wouldn’t be excited to stay there again!

Clean room s great staff

Clean room. Decent breakfast. Lovely staff, so helpful. Too much noise during the night which is not the fault of the staff.

Great room

Great hotel, great customer service.

Good clesn hotel, parts of it are outdated but going through a refurb. Unfortunately this has made it very very noisy.

House keeper come inside my room without knocking and still, I have 2 hour left to checkout. I complaint on front desk but she said, I will check and do nothing No privacy

Stayed for 1 week and bed was never changed and had to ask for towels to be changed even though the request for housekeeping was put on the door

1. Imagine traveling from 🇺🇸 the time difference, trying to sleep with a toddler and by 7am the sound of drilling from each room beside you. Staff say its repairs so they must proceed. Totally understand but wish there was a mention online. 2. Kept my slippers and my daughter's slippers on even in the room. The carpet is yacky! dingy!!! 3. Not much air circulation.

This is our 2nd time at this hotel & this time we asked for a room on the top floor as the lower floor twin rooms have a view of the pool /gym metal roof . Im pleased to say the room was newly decorated and was beautiful with a really good view . Parking is charged at £5 which is a shame its not included. breakfast is £12.50 if booked in advance but we ate at the pub next door £7.99 Ive tried both places for breakfast and can confirm that the hotel one is better despite being more expensive.

Staff very helpful

Exceeded expectation, i was only here one evening on a work trip, but the pool/gym were great.

Great staff

We went on a mixed visit of business and pleasure and we were more than suprised at the quality of this hotel, from the minute we arrived the staff could not do enough, the good and service in the restaurant was great and the gym and pool were lovely. Highly recommended

We arrived at the location to find the building has undergone a major revamp..a new extension. Signs warning that builders could be looking through windows..random but its Easter weekend! First disappointment came when checking in..no one to greet us..just a computer which told me i should pay £5 for parking even though i booked and paid for a club suite. Luckily someone came out from their hiding cupboard and helped us, but why do away with a host..too much reliance on technology..you killed the most important part of being a hotellier, customer service! There is none! The room was supposed to have quality toiletries and coffee machine plus sweet treats and fresh water. The room had no milk no sweet treats and no water..when questioned..housekeeping would send sweet treats and milk..they did..a few sachets of milk and one little club orange biscuit. (There was two of us) The water was shown to us..in the bathroom as a tap with a sign saying filtered water. It was tepid water and tasted like the normal tap water!! This was a brand new room..and equipped with exercise equipment..a blown up ball and a mat..the mat had some white mess on it and the ball did too..the TV was full of dust the winfow was full of dirty hand marks and the bathroom and a razor blade sat in the shower cubicle. The whole place was quite dirty and dusty including the main lounge bar area. Biggest annoyance, the noisy neighbours who started arguing at 3am. This place could do much to raise standards!