The room was small with 1 chair. The shower pipe was broken! More of a waterfall than anything…not usable.

Convient to the city center, close to many tour operators. Had a luggage service to store your bags.

not enough parking space

Excellent location in main square, Beautiful rooms and friendly staff

Location

Service in the restaurant was absolutely terrible. The staff did not take my order or bring me bills. I had to get up and ask specifically each time for help. The front desk team was not much better. Nice facilities but awful service.

I was shocked with staff attitude at front desk: lazy

Cleanroom, sheets and towels. Warm and light filled. Bathtub and hallway carpets are a little bit randown/showing age. Very communicative and helpful staff.

Great staff and wonderful hotel, very clean!!

Location was great . Staff was very nice

Everything was excellent!

Room good and clean. Staff - some helpful. Food was quite bad and overpriced! Breakfast was good and location was good.

Wonderful location in the middle of Punta Arenas. Beautiful hotel. Spotless and very well maintained. The concierge and staff were excellent. We stayed for the buffet dinner and absolutely loved it. Large selection of healthy options and desserts too! This is the place to stay if you're staying in Punta Arenas. Will most certainly return next time I passing through this part of wonderful Chile.

Very decent hotel in the area, nice restsurant/food/service.

Great hotel

Excellent bed and nice cosy room.

I would not call this a 4 star hotel. We stay 2 nights. Our bathroom door wouldn't close, the Wifi in our room didn't work well. The sound proofing wasn't good and the room was in need a face lift. The restaurant, bar and front desk are nice but overall we were unimpressed.

Clean, spacious room, good breakfast. Friendly staff.

Beautiful hotel, wonderful service, great food! Five stars all around.

Excellent hotel