Overall Ratings & Reviews Holiday Inn Express & Suites CHICAGO SOUTH LANSING by IHG, an IHG Hotel

The breakfast could be improved.

The service was a little backed up so I did have to wait a while, but the front desk went out of the way to ensure I was able to check-in early which was great because I came in from out of state. The room was spacious and clean. The only issue we had with the room was a shortage on towels and I don't quite understand why that is even a thing, especially in the summertime! The breakfasts options were decent but the stock was low, no milk for cereal. The only fruit was red apples...

Everything about the stay was great

Everything was great except the last day at 8:30am items needed to be refilled on the breakfast bar — orange juice, potatoes, pancake batter, coffee lids, muffins.

Good freindly staff and clean facility. Pool was in good shape.

It was really clean and the staff was very helpful

This was a two night stay... Beds were very comfortable. Clean sheets and towels every day, so that was nice.

The propertyvis good to stay.

Everyone was super nice! The folks doing the housekeeping were top notch!! And the lady who did the breakfast took good care of me!!! My only issue was a fellow visitor who decided to smoke in a non-smoking facility and it got into my room. The lady at the front desk during the shift left me hanging and never responded about the fan she was suppose to find for me. However, the next day the people at the front desk were really nice and apologized for the lack of communication. Overall, I would stay here again!

Very nice and lovely place

Nice area to gather with friends/family. Pool nice but a little small.

Easy to find and adequate parking

Everything was good looking forward to staying at the same property in July

Cleanest, friendlier of staff.

The stuff was phenomenal…

Charged my card even though I canceled

Just an overall good stay & great convenience.

Great service and friendly. Rooms were clean.

Fantastic would definitely recommend staying here

Excellent customer service. Very clean and orderly. Easy to transportation and shopping.