Overall Ratings & Reviews Holiday Inn Express & Suites SALT LAKE CITY-AIRPORT EAST by IHG, an IHG Hotel

Receptionist didn't know how to apply charge for the pet fee so she decided it's okay to double charge me for the stay! Couldn't get it resolved in days!

Staff was wonderful. Still pleasant when I rolled in at almost 2 am. Quiet and convenient to both Amtrak and the airport (they have a free airport shuttle). There were a few signs of wear on lobby furnishings, but the bathroom was sparkling, looked recently redone, the bed was comfy, the breakfast was good, and everything scrupulously clean.

Great

Nice stay!

Proximity to airport

A little out of the way to do things, but excellent for a quick run to the airport, which is why I choose it. It was less than 15 minutes from door to terminal.

Room was clean and comfortable. Pool was dirty and hot tub not working. Breakfast was good. Hotel should not be charging extra for parking considering a room has been rented there. Overall experience was good.

The staffs are super nice

Close to the airport for early flight.

Ok

The staff was friendly, but the room was not cleaned well and our door was severely damaged. Overall acceptable, but not great.

The curtains had holes in them, the thermostat did not work, neither did the TV. Will not return.

Overall it was fine for 2 days. Not the worst or the best. Just okay. The building old so once you get into the room you smell the old. The furniture needs some replacing, and the curtains with holes need replacing. They charge you for parking when there isnt a need to. They don't have security to watch your cars or is it blocked for anyone else to park there. They are not a 4 or 5 star hotel. Breakfast in the morning was okay. The noise you hear in the room was loud too. You can hear everything outside, above you, next to you, and the toilet flushing.

The hotel is very nice, staff very friendly, pool area was very nice. Even though it is right next to very busy highway, we never heard any noise or any noise from the rooms on either side. Very nice.

Very clean hotel

Na

Older property but clean, nice counter staff

When I arrived they were painting building and over spray was going all over due to wind. Room smelt very musky and pillows smelled like stinky cologne. Drapes were taped together with holes in them. The worst part is I checked in at 2 PM give vehicle discretion and credit card and they called me at.12:06am to verify I was there, completely unprofessional and inconsiderate. I would run from this place next time. And your right off the freeway with 80s style windows so yeah I guess painting is more important.

Great service, conveniently located next to airport. Decent free breakfast.

Nice staff, rooms are old. Pullout bed was broken and toilet wouldn’t flush reliably.