very good

Nice and clean. Comfortable rooms

Property was a bit dated than I expected. Also, not the best part of town. When we arrived back late one night there was no security out front and we were approached by some unhoused men.

Applied for an upgraded room and got it, for sure on the nicer side of hotels I’ve stayed at very nice staff

Just in and out for the Oiler game but always a great stay

Breakfast was subpar

Very well located for people travelling to work/going to the legislature area. Rooms are showing their age.

We always live staying at the matrix. It’s so clean and the best location!

Nice hotel with spacious, clean & secure rooms right in the heart of downtown Edmonton. Easy walk to various restaurants & only a 10min walk to Rogers Arena for anyone taking in sporting events or concerts.

Sharp nails sticking out of the floor and door handle into the bathroom. Gum on the sheets. Hair in the bathtub when we checked in. Woken up at 7am to people talking in the hallways. The only redeeming quality of the hotel was getting comped 1 night out of the 4 we stayed there. Will never be back.

The room was quite clean and comfortable, however the fridge was set to high so our food froze the first night while the tv was unplugged and required so gymnastics to get plugged in. Also the safe did not work. They do offer to move us to another room. Good central location.

We had a wonderful stay here. It was close to Rogers Place and we were able to walk home from the hockey game.

Smelled musty

Good st

The room was clean & comfy

It was a great experience.

Stay was great! Awesome room comfortable bed and couch. Only frustration was trying to find the light switches in a dark room. And realizing there wasn’t any. Just manual lamp switches. lol so just confusing at first. Also took a bit to figure out fireplace. Would be a good idea to put room operating information in a booklet, that said we did not call front desk to ask as that would have been to easy. Will stay again and you should too!

Great service. Front desk lady is fantastic. Always a pleasure

The Matrix Hotel is always a pleasant experience when staying there for business. While the cappuccino machine is a nice touch, options for tea would be appreciated.

Our stay was a quick one; we chose this hotel based on location to the Kinsmen sports complex. All in all, the room served its purpose. Could use a new mattress and fluffy pillows. Towels could be updated as well, they were on the smaller size and felt very worn out - sand paper texture. Our breakfast was not included we paid for a basic continental breakfast - coffee was good! The hotel does not include parking to the room cost. They will charge you $30 for an overnight stay! Again, nice hotel - served its purpose.