Overall Ratings & Reviews Holiday Inn Express & Suites LEXINGTON DTWN AREA-KEENELAND by IHG, an IHG Hotel

The property was clean and uncluttered. Nearby restaurants. Room had comfortable bed and carpet. Bath had tub and shower. Good water pressure. Good drainage in tub. Enough outlets to charge devices. Room had a refrigerator which was helpful and seating for two people. Loved the room darkening blinds. All at a decent price. Overall good value and would recommend.

Great hotel. Updated, convenient from interstate - had gas and food near by. Front counter staff was friendly.

The quietness and cleanliness of the property. The bed in my room was very comfortable.

Everyone was so friendly

The staff was very friendly

Rooms smelled musty need updating. The phone in the room was not working, and there was a loud party in the lobby that prevented us from napping. We had a long drive to get there and the booming bass from the music at the party kept us from resting. I called the front desk and was told that the party would end in a few hours, so it wouldn't keep us up all night. The answer should have been we will adjust the volume of the music. This is a Holiday Inn in a supposed quiet area - not a place one would expect to hear booming bass from a loud party on the first floor. The front desk staff was nice and friendly. The breakfast was ok - there was a good variety of options. The coffee was available in the lobby 24/7 and was good - fully stocked condiments for coffee too.

Property was mediocre, hostile staff

…

The people at the front desk were very nice and helpful! Comfortable clean room with shower supplies provided, snacks and drinks in lobby, great breakfast included and several restaurants nearby !

everything was wonderful

This is a very nice place with a bountiful breakfast. We were on the second floor and the noise from the guests above us was surprising and annoying. No insulation between floors? My advice is to stay on the 3rd floor & be respectful of your neighbors.

There was no information in the room about local places to eat. Also, the ‘easy’ chair was not comfortable. The room was pleasantly sizable, but could use some shelves or bigger vanity in the bathroom.

Great

Room was clean, fresh towels provided daily. Pool was excellent.

Great location great staff

It was great

This hotel exceeded all of my expectations! Having stayed at many Holiday Inns across the country, I have to say this was the nicest one. The welcome cookies and lemonade were wonderful after a long day traveling! The hotel was quiet, had modern decor and very nice amenities. The little extras like a personal grooming kit in addition to the standard make up removal wipes was very thoughtful! The hotel used high end shampoo, conditioner and body lotion as well. The beds and pillows were extremely comfortable and I slept like a baby. Then the grand finale was the breakfast! Not just continental breakfast! They had healthy options like Greek yogurt. Bananas, apples. Oranges, a variety of cereals, big hot fresh cinnamon rolls. Cheesy omelets and potatoes as well as several meat options and a variety of good string coffee , decaf and several flavored teas and juices. They even had to go bags if you were in a hurry. Would most definitely stay here again!

Seeing friends

Front desk staff person was wonderful! Worked to get us in our room early.

Thank you so very much for the great stay! Keep up the excellent job!