I found that some members of staff should be more smiling (e.g. staff at the restaurant) or more customer-centric (e.g. check-in and check-out at the reception very transactional; not a warm welcome and at the check-out nothing like thank you for staying with us or we hope you enjoyed your stay, we look forward to seeing you again). There's definitely room for improvement in this area .

Great beach access. Dining excellent value for mondy

Lovely hotel, great all inclusive options. Perfectly located on a lovely beach. Great sunset. Away from all the partying on the island, but still a lot to do.

We had the most amazing holiday. Soecial shout out to hugo for the amazong wntertainment wvery day and the wonderful cleaning and kitchen staff. Particularly the guy at the tequilla station innthe dining room, gracias a todos

Nice budget hotel which has been freshly decorated recently. Food buffet is decent and closeness to back is great. My only gripe, which means I won’t be returning, is the outside space is so small that people are packed in like sardines when sunbathing. I’ve never seen anything quite like it. We ended paying to upgrade to Royal Elite as there’s a separate area to sunbath but even that is fairly packed. If you like space when relaxing, my advice is find another place. If it doesn’t bother you, then this place is great for a budget stay.

I loved how close it was to the beach. The food was really good. The wi-fi in the rooms could be hit and miss. Very quiet area, unless you are at the back of the hotel near the entrance. Lots of reverse parking beepers due to drop offs and pick ups. The hotel seemed very popular. Not as noisy with patio door shut. Really enjoyed our stay.

Amazing stay hotel was lovely as were the staff. Everywhere was kept clean and the choice of food was good. Hotel is directly on the beach which we loved.

Hotel in a great location and all staff were lovely. Good size rooms and good choice of food in the restaurant. Pool area was a little bit cramped for the number of hotel guests, wasn't much of a problem for us as the hotel was right on the beach.

Location is perfect directly on the beach and close too all the restaurants

This was my second stay at a Sandos hotel with the other one being in Lanzarote, both were excellent. Great location in the cove with a nice clean sandy beach. Hotel was clean with the service being good. Only watch out is quite a few steps to the pool and beach. Big shout out to Danny who is part of the entertainment team.

THIS IS NOT A 4 STAR HOTEL. DONT STAY HERE. First of all this is a 2 star hotel at best. Let’s start with the rooms. They are tiny. The towels are so cheap feeling they don’t even dry you. The pillows are terrible. There’s one type of soap in the shower and it’s disgusting so if you do stay here bring soap. They charge so much for the lowest quality service and experience. ALSO! DONT LEAVE STUFF IN LUGGAGE ROOM! Two pairs of my shoes were stolen from there and the staff didn’t help to find it, didn’t seem to care, and I suspect they were the ones who took it. They have no security for the luggage room when so many valuables are left there. The food here is disgusting and place is overall gross. Adults only place but there’s a 11pm bedtime in Ibiza. Joke of a place. 0/10. Stay anywhere else. You will find better for a better price. Ew I’m honestly disgusted.

The room was nice and clean. Some common areas particularly pool bar we not clean

Not a four star… all inclusive is an option but they don’t tell you until after check in. Food is mediocre. I’d stay elsewhere.

The staff are very professional.

It was terrible. I am so disappointed about it, I don’t recommend it to young people especially. The only only good thing was the Chef Cheikh and Mister Saleck that made our trip better by taking good care of us by their professionalism and their welcoming attitude. The other staffs were rude and not friendly. The room that we had was terrible extremely small (not like the pictures) but it was cleaned regularly. The room really shocked us. The place of the hotel is really far from everything we had to rent a car because we didnt wan’t to stay too much at the hotel because it’s too small and we were not comfortable from the looks of other clients : since we were young and different than the other clients (we were not white). I’m so disappointed I was not expecting this experience. Also, the food was not good and not adjustable to everybody.

The staff and service were excellent! Thank you all for making our stay tan amena!

Lovely hotel and good food , definitely worth booking beach club facilities as plenty of space for everyone. We had a beach view room and could be quite noisy until early hours of the morning.

We chose this hotel due primarily to the proximity and look of the beach, which we didn't realise was a public beach! However, we managed to get a swim in in the earlier mornings before it got too busy. The rooms themselves were very average, quite small and not super comfortable. Food-pretty decent and lots of variety. The highlight of the stay really was the excellent service and advice provided by Emma at the front desk. She was extraordinarily helpful and pleasant. She is a credit to the staff!

This is not a 4* hotel. It’s a no-frills place. Reminded me of a nice prison. As many others have pointed out, you’ll be disappointed if you expect it to live up to usual 4* standards. There are no little extras to make you feel special or chic, not even a smile or glass of water on arrival. It’s run on very thin margins and only suitable if your sole motivation is to get drunk all day and eat piles of processed food. Air Conditioning didn’t work so impossible to sleep; there’s no toiletries beyond a bar of soap; cheap teabags, food so awful and artificial that we saw people spit it into their napkins; the pool is overcrowded and looks like a car park; the interior design looks like it was designed by a Russian stripper. I would never stay at any another Sandos resort. Clearly they don’t know about hospitality and just want to run their hotels as low cost ad possible. It felt it.

Lovely stay at this very good hotel. Staff were friendly and attentive, especially Emma (a British woman on the front desk). She was so helpful, kind and attentive and even noticed it was my partners birthday and provided a complementary bottle of champagne to celebrate. The hotel is clean and facilities good. The food is what you’d expect from a hotel buffet but generally not bad. Only downside is that parking on site is a little limited. There is a second car park which you can get a key to access, but limited spaces there too. We had a pleasant stay at the Sandos El Greco and would stay again! Portinatx itself is a lovely little town with some good restaurants and a quieter relaxed vibe that other larger towns on Ibiza. Was a good stay all in all!